Technical Specialist Remote Diagnosis & Technical Support (m/f/d) 100%

About the job

Technical Specialist Remote Diagnosis & Technical Support (m/f/d) 100%

As the Swiss market leader for car spare parts, we actively shape the future of mobility. We are the driving force of the industry. We propel you forward.

Technical Specialist Remote Diagnosis & Technical Support (m/f/d) 100%

What we offer:

• A proven, collegial and value-oriented employee environment with flat hierarchies
• A responsible, interesting and independent job with a lot of
  personal responsibility and freedom
• An exciting and varied activity and the opportunity to develop further
• Attractive employment conditions
• Support for internal and external training
• As a market leader, we offer ambitious people attractive career opportunities and entrepreneurial scope for design.
• Discounts and rebates in the automotive industry
• Many discounts and offers from top brand providers for online shopping,
  events, activities, travel and much more
• Discounts on various hospital and supplementary insurances
• Attractive remuneration including 13th month salary
• Flexible pension planning with selectable savings plans and an increased employer contribution
• No night work and no weekend work
• At least five weeks of holiday
• Possibility to purchase additional holiday days

What you bring:

• Completed training as an automotive diagnostician, automotive mechatronics technician
  or comparable technical training
• German at native speaker level, knowledge of English, French or Italian is an advantage.
• Very good IT user skills, especially in Microsoft Office; additional IT knowledge is an advantage
• High customer and service orientation as well as pronounced communication skills
• Technical understanding and interest in modern diagnostic and IT systems in the automotive environment
• Experience with garage software (DMS) is an advantage
• Independent, structured and solution-oriented way of working

Your job:

• Telephone technical support for our customers on all technical issues with a focus on diagnostic support
• Ensuring competent technical support for our customers with a focus on diagnostic devices, remote solutions and technical databases
• Support and assistance with garage software solutions as well as support for issues related to DMS interfaces
• Maintenance and further development of the technical knowledge database, including documentation, known error patterns and technical documents
• Participation in internal and external events, trade fairs and events such as SAS, branch events or specialist events
• Close cooperation with internal departments to ensure a high level of service and support quality

Have we piqued your interest?

Then we look forward to your application!
Further information

• The recruitment process usually consists of two interview rounds on site
• For administrative and data protection reasons, only application dossiers uploaded via the online application link will be considered.
• Applications from recruitment agencies will not be considered for this position.