DERTOUR Suisse AG

Aarau, CH

Lehrstelle 2027 als Kauffrau-/mann EFZ bei Kuoni Aarau - Branche Reisen (m/w/d)

  • 07 July 2026
  • 100%
  • Aarau, CH

Job summary

Join our team at The Alpina Gstaad, where luxury meets nature. Experience a supportive work environment with unique benefits.

Tasks

  • Deliver exceptional service reflecting authenticity and precision.
  • Collaborate with a passionate team to create unforgettable experiences.
  • Manage housekeeping operations, ensuring top-quality standards.

Skills

  • Vocational training in hospitality or management; 5-star hotel experience preferred.
  • Strong leadership and communication skills are essential.
  • Attention to detail and commitment to quality are crucial.

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About the job

<h3>Introduction</h3><p><strong>Join Our Team at The Alpina Gstaad</strong></p> <p> </p> <p>At <strong>The Alpina Gstaad</strong>, we redefine the meaning of Swiss luxury and hospitality. Nestled in the heart of the breathtaking Bernese Alps, our five-star hotel is a haven of authenticity, elegance, and refinement. Combining traditional alpine charm with contemporary sophistication, The Alpina Gstaad is more than just a destination—it is an experience where nature, culture, and luxury harmoniously converge.</p> <p>Since opening our doors, we have earned an international reputation for delivering exceptional service, personalized attention, and creating memories that last a lifetime. As a proud ambassador of Swiss values such as precision, discretion, and warmth, we welcome guests from all over the world to discover the unparalleled beauty and charm of Gstaad.</p> <p> </p> <p>Our team is at the core of our success. We are committed to fostering a workplace where motivated, talented individuals can thrive and contribute to unforgettable guest experiences. Discover the roles currently available below and take the next step in your professional journey with us. </p><h3>Your profile</h3><ul><li>Completed vocational training in hospitality, management, or housekeeping</li> <li>Experience in a 5-star hotel and familiarity with luxury standards</li> <li>Open to motivated apprenticeship graduates</li> <li>Comprehensive knowledge of housekeeping operations and workflows</li> <li>Strong leadership abilities and excellent communication skills</li> <li>Keen eye for detail and commitment to quality</li> <li>Good knowledge of English (additional languages are an advantage)</li> </ul><h3>Key Responsibilites:</h3><ul><li> <p>Ensure exceptional service delivery and embody our core values: authenticity, precision, and attention to detail</p> </li> <li> <p>Contribute as part of a passionate and dedicated team to create unforgettable experiences for our guests</p> </li> <li> <p>Take responsibility for smooth operations within your department, ensuring the highest quality standards</p> </li> <li> <p>Oversee the efficient running of the residences and hotel floors</p> </li> <li> <p>Maintain high housekeeping standards and deliver first-class guest service</p> </li> <li> <p>Organize and supervise daily housekeeping operations and team performance</p> </li> <li> <p>Introduce, train, and support new employees</p> </li> <li> <p>Ensure proper use and control of cleaning products and equipment</p> </li> <li> <p>Prepare and monitor duty rosters and task assignments</p> </li> <li> <p>Ensure compliance with hygiene, safety, and hotel regulations (including uniforms, timekeeping, and SOPs)</p> </li> <li> <p>Conduct regular inspections of guest rooms, public areas, and back-of-house sections</p> </li> <li> <p>Handle and resolve guest complaints related to housekeeping promptly and effectively</p> </li> <li> <p>Coordinate maintenance work with the technical department</p> </li> <li> <p>Manage inventory, stock levels, and ordering processes</p> </li> <li> <p>Oversee Lost & Found items and guest file administration</p> </li> <li> <p>Contribute to the creation and updating of the "HSK & Lingerie Bible"</p> </li> <li> <p>Act as a role model and support the Assistant Executive Housekeeper in employee evaluations</p> </li> <li> <p>Hold valid first aid training and be familiar with hotel evacuation procedures</p> </li> </ul><h3>Benefits</h3><p>At The Alpina Gstaad, we believe that taking care of our team is as important as delighting our guests. We provide a unique and inspiring work environment, focusing on your growth, well-being, and satisfaction. Discover our exclusive benefits:</p> <ul><li><strong>Staff accommodations</strong> – different categories within the region are available for our seasonal employees</li> <li><strong>Customized training programs</strong> – both internal and external, to support your professional development</li> <li><strong>Staff gym access</strong> – located in Schönried, a modern, fully equipped gym for your health and wellness</li> <li><strong>Staff car for personal use</strong> – explore the stunning surroundings in style with our Audi Q3 Sportback</li> <li><strong>Exceptional workplace environment</strong> – defined by respect, teamwork, and a relentless pursuit of excellence, where your contributions truly matter</li> </ul>

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