Customer Service Officer (80 - 100 %)

About the job

We are an independent and successful legal expenses insurance company headquartered in Aarau with offices in Lausanne and Bellinzona.

Helping our insured parties straightforwardly to their rights. Taking responsibility for society. And being a rather cool employer in many respects: This mix gives us this wonderful simply different - feeling.

For our team in Aarau, we are looking for a motivated and committed individual.

Customer Service Officer (80 - 100 %)

What to expect:

• You are the friendly first point of contact for everyone who contacts us. Whether by phone, email or in person at reception - you keep an overview and ensure that our customers immediately feel well looked after.
• Every big case starts with a small step, and that lies with you. You carefully record new legal protection cases, clarify the important details regarding coverage and thus lay the clean foundation on which our lawyers can build.
• You ensure order in the administrative day-to-day - from invoice processing to mail to the meeting rooms. You keep an overview and thus support the team.
• You are not only an organisational talent but also have a mentor gene? Great! Because you share your knowledge with passion and support our apprentices on their way into professional life. As an inspiration and guide, you help them find their feet in the world of law. Show us how you rock administrative tasks and at the same time inspire the stars of tomorrow!

What you bring:

• You have a commercial basic education and have already earned your spurs in customer service.
• You master Italian at a native level and your German is stylistically confident - both are indispensable for us.
• You navigate MS Office confidently and find legal topics more exciting than TV programmes.
• You have already successfully trained apprentices and bring the necessary know-how to support our junior staff.
• "Can't be done" does not exist for you - you are service-oriented, quick and flexible with work assignments (Monday to Friday, 8 am to 6 pm).

Want to know more?

Gladly. You can reach your manager Natascha at 062 836 00 65.

Simply different and cover letters do not go together for us. Just send us your CV and we will explore together whether it could be a match with us. Please use the link below for this. Only direct applications will be considered. Thank you.