Basel
Back Office Employee (m/f)
- 14 February 2026
- 100%
- Permanent position
- Basel
Job summary
The Ärztekasse Genossenschaft is a leading practice administration company. Join a supportive work environment with great benefits.
Tasks
- Handle customer inquiries related to debtor management.
- Assist clients with billing process questions and support.
- Process electronic billing rejections from insurance companies.
Skills
- Completed vocational training in business or as a medical assistant.
- Proficient in MS Office with IT-savvy skills.
- Strong team player with excellent German and good French skills.
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About the job
Die Ärztekasse Genossenschaft is one of the leading companies in practice administration. It supports doctors, attending physicians, group practices as well as healthcare providers (physiotherapy, osteopathy, psychology, etc.) with IT industry solutions and comprehensive service packages. Die Ärztekasse Genossenschaft issues over 10 million invoices per year on behalf of its customers.
The back office handles all enquiries from customers, health insurers, patients, authorities and other parties that arrive after invoicing.
To complement our back office team in Basel, we are looking for you as
Back Office Employee (m/f)
Workload: 50%-80%
Start: immediately or by arrangement
Duration: permanent
Workplace: Basel
Main tasks
- Processing verbal and written customer concerns regarding accounts receivable management
- Assistance and advice to customers on questions about the invoicing process
- Processing electronic invoice rejections from insurers and their follow-up
- Manual payment postings as well as handling of incorrect payments and refunds
- Receiving and handling telephone patient enquiries on the patient hotline
Requirements
- Completed commercial apprenticeship or as a medical practice assistant
- IT-savvy personality with very good MS Office skills
- TARDOC knowledge as well as experience in the administration of medical practices or in the health insurance sector is an advantage
- Friendly and customer-oriented manner
- Team spirit, resilience and flexibility
- Very good German skills and good French skills are an advantage
What we offer
- 40-hour week at 100%
- Bright and spacious office premises
- Good public transport connections
- 5 weeks holiday, 6 weeks from the age of 50
- Private accident insurance
Further information
We offer you an exciting and challenging role in a small, friendly and competent team.
We look forward to receiving your application!
Please send your application by email to recruiting@aerztekasse.ch.
