ICT Support Specialist 100%

About the job

About us

We enchant the world with chocolate! Lindt & Sprüngli (Switzerland) AG is a subsidiary of the global Lindt & Sprüngli Group with headquarters and production site in Kilchberg on Lake Zurich. In Altendorf, we operate our own logistics centre, while the Lindt Cocoa Center in Olten produces cocoa mass for our own use as well as for other European production sites. Throughout Switzerland, we proudly operate 15 Lindt Shops, including iconic locations such as Jungfraujoch and the Swiss Museum of Transport in Lucerne. Over 1000 employees from more than 50 nations contribute to our success.

What you will do with us:

• Provision of high-quality 1st-level support for incidents and service requests at the locations Switzerland, Sweden, Singapore, Hong Kong and Dubai for hardware, modern workplace, systems, business applications and audiovisual solutions

• Ensuring professional VIP support for critical user groups

• Handling incidents and service requests according to defined ITSM processes using ServiceNow

• Performing user administration, granting access rights as well as user training and maintenance of knowledge articles in German and English

• Operation and maintenance of multimedia and conference room infrastructure (ClickShare, projectors, conferencing systems)

• Management of IT hardware inventories as well as coordination and collaboration with external service providers and partners

• Support in planning, prioritising and distributing the daily workload in the service desk as well as participation in projects, process optimisations and the further development of IT service standards

When you fit with us:

• Completed training as an ICT specialist EFZ or a comparable qualification in the ICT field

• Practical experience in the operation and support of Microsoft Windows as well as Microsoft 365 (Office, Teams and SharePoint)

• Very good German and English skills, both spoken and written

• Strong customer, service and solution orientation as well as enjoyment in direct contact with users

• Independent and structured way of working as well as enjoyment in taking responsibility

• Communicative, team-oriented and resilient personality with a high service orientation

• ITIL Foundation (v3 or v4) as well as Microsoft 365 certifications are an advantage

We are all unique!

We recruit free from prejudice and consider skills and qualifications regardless of personal characteristics such as gender, age, sexual orientation, origin, religion, marital status, disabilities, etc.

Well-being
Health is important to us. With a sports bonus, ergonomic advice, healthy nutrition and other health initiatives, we support you in staying fit.

Development
Learning is a BIG deal with us. Various exciting opportunities are available for your personal and professional development.

Mobility
We support you with a monthly mobility bonus and e-bikes on site. You can also benefit from the REKA card.

Family-friendly environment - properly insured
Our social insurances, as well as maternity leave, go far beyond the statutory requirements - for your own protection and for your loved ones.

Flexibility
Depending on the role, flexible working hours, home office and part-time work are possible. We also offer you the option to increase your holiday days.

Discounts
Numerous discounts such as a top staff restaurant, discounts in Lindt Shops or great leisure offers are available to you.