Senior Business Engineer Digital Openings (a) (80-100%)

About the job

Zurich Cantonal Bank is the second largest universal bank and the largest cantonal bank in Switzerland. With a strong regional presence in the Zurich economic area, it has stood for stability, trust, and sustainable action for over 150 years. It combines economic stability and long-term orientation with the consistent further development of its offerings. The goal: to provide a convincing customer experience both personally and digitally.
This is exactly where the Client Channels division comes in. The focus is on central digital and physical touchpoints between ZKB and its customers, connecting needs with technology, processes, user experience, security, and operations. These include, among others, eBanking, Mobile Banking, as well as digital opening, onboarding, and lifecycle processes.

Within Client Channels, four interdisciplinary core Scrum teams are responsible for ZKB's digital opening processes. These range from identification and personal onboarding to the selection and opening of products, contracts, signatures, as well as review and mutation processes. Business Engineers and Product Owners work together with Scrum Masters and Software Engineers on cross-channel solutions for private customers and companies.

For one of the core teams, we are looking for reinforcement by an experienced individual at the interface between business and IT.

Your challenge

• Active co-design of ZKB's digital opening processes across various channels, customer groups, and products
• Specification of professional concepts into actionable features and user stories including clear acceptance criteria
• Collection, analysis, and modelling of end-to-end processes and derivation of business requirements
• Development of suitable solution strategies and taking on the business lead in specification and elaboration
• Responsibility for changes from inception through implementation and testing to go-live, documentation, and introduction
• Close collaboration with software engineering, architecture, and other stakeholders as well as active management of team- and portfolio-wide dependencies
• Modelling and orchestration of processes with workflow engines such as Camunda or comparable solutions
• Support of applications in stable operation including analysis of incidents and defects as well as ensuring regulatory requirements

Your qualities and talents

• Degree, HF, professional certificate or a comparable qualification; your relevant experience and professional depth are decisive
• At least five years of professional experience in an implementation-oriented interface function between business and IT, preferably in business engineering, business analysis, or solution delivery
• Proven expertise in digital opening processes as well as a comprehensive understanding of personal onboarding and identification, product openings, contracts and signatures, as well as review and mutation processes
• Ability to specify business concepts so that development teams can implement concrete solutions from them
• Very good process understanding as well as experience in process modelling and with workflow engines
• Good technical understanding of complex application landscapes and cross-system processes
• Experience in coordinating complex projects and in agile working models
• Independent, team-oriented, and communicative personality with a pronounced ownership and lead mindset as well as the ability to combine detail orientation and overall perspective
• Fluent German skills at least at C1 level; Swiss German is an advantage

As a Business Engineer Digital Openings, you will shape a strategically important digitalisation project at ZKB. You combine profound process understanding with technical proximity and accompany your topics from business specification to productive operation. Are you attracted by a versatile role with a lot of personal responsibility and direct influence on central digital customer experiences?

Then Flurin Schwager looks forward to receiving your application documents or your call.