IT Asset and Contract Management / Knowledge Manager (m/f/d)

About the job

The service center "Frontend Services" consists of the areas "IT Service Desk" and "IT Client Management" and, with its 15 employees and 2 interns, forms the basis for professional end-user support and is perceived as the first point of contact as the face of IT.

• Co-responsibility and further development in IT asset management (including CMDB) within ServiceNow
• Co-responsibility and further development in internal IT project and financial controlling
• Operation and further development of a professional IT license and contract management (including SAM solution)
• Coordination/creation of reports and license balances (with the help of the respective tools and external partners)
• Coordination/conducting of license audits
• Standardization and optimization of processes throughout the entire software lifecycle using a contract management system
• Ensuring and maintaining data quality regarding license and contract information
• Conducting clarifications regarding license conditions and costs of licenses with external contract partners, including minor negotiations
• Participation in projects and/or working groups, e.g., within procurement projects
• Participation or involvement in external expert committees in the university environment

• Management of knowledge databases within ServiceNow
• Approval of knowledge articles to ensure their accuracy and relevance
• Training and support of authors and other participants in the knowledge management process

• Very good knowledge in IT license & contract management, software asset management
• Basic IT training advantageous or technical understanding
• Further education at university of applied sciences level
• Convincing communication skills, negotiation skills, as well as pronounced problem-solving competence
• A high degree of independence and sense of responsibility
• Teamwork skills and friendly demeanor
• Very good written and spoken German and English skills
• Knowledge of common software products and cloud offerings, especially knowledge of manufacturers Microsoft, Google, and Adobe
• Experience in the university environment is an advantage

"A place that creates knowledge" - As one of the leading business universities in Europe, the University of St.Gallen (HSG) is committed to educating over 10,000 students and offers, as one of the largest employers in the region, around 3,500 employees an attractive and innovative environment in research, teaching, continuing education, and administration."