IT Service & Support Specialist 100% (m/f/d)
- 15 October 2026
- 100%
- Permanent position
- German (Fluent), English (Intermediate)
About the job
The Demant Group, headquartered in Denmark, employs over 18,000 people worldwide. In the field of Hearing Health, it is successfully active in the areas of hearing systems, hearing consultation, and diagnostics in over 130 countries. Through continuous research and development of innovative technology and know-how, Demant helps people with hearing impairments to achieve a better quality of life.
IT Service & Support Specialist 100% (m/f/d)
The IT Service & Support Team provides services for a total of 4 legal entities in Switzerland. These include Audika, one of the largest hearing system retailers in Switzerland with around 100 hearing centres and over 250 employees, as well as the Demant subsidiaries Oticon, Bernafon Export, and Diatec.
For this exciting and challenging role, we are looking for a service-oriented and implementation-strong personality as
IT Service & Support Specialist 100%
Responsibilities- Together with your team colleagues, you provide IT service & support for all users in Switzerland and ensure the smooth operation of the IT and communication infrastructure
- Ensure that you are trained in all processes, methods, and devices required to perform the tasks
- Ensure that all relevant official and regulatory requirements in your area of work are complied with
- Ensure the continuous improvement of IT processes in your area
- Installation and maintenance of the IT infrastructure at the Bern and Urdorf locations, in around 100 hearing centres, Diagnostics Switzerland with 1st- and 2nd-level support
- Installation and maintenance of client PCs at the Bern and Urdorf locations, in 100 hearing centres, Diagnostics Switzerland with 1st-, 2nd-, and 3rd-level support
- Installation and maintenance of multimedia and VOIP infrastructure at the Bern and Urdorf locations with 1st- and 2nd-level support
- Service-oriented, independent, and implementation-strong personality with appropriate training (apprenticeship as an IT specialist EFZ or a comparable qualification)
- You bring proven experience as a support staff member at a service desk and/or as a 1st-/2nd-level supporter and have worked with standardised service management processes and ticketing tools. Ideally, you have an ITIL certification
- You have very good knowledge in the areas of MS client operating systems (Windows 11), Office 365, Teams, and SharePoint. In addition, you have solid knowledge of MS server systems (e.g. AzureAD, Exchange) and the Microsoft 365 work environment.
- You are characterised by a high customer and service orientation as well as a pronounced quality awareness with strong communication skills
- You have very good German skills as well as good English skills. Ideally, you also have good spoken French and/or Italian skills
- Driving licence category B and willingness to travel (approx. 20%)
- Exciting and varied role, embedded in modern, dynamic, and international team and corporate structures
- Future-oriented environment, characterised by an employee-oriented culture
- Great scope for implementing innovative ideas
- Workplace is the Demant headquarters in Bern
You can expect a modern, dynamic company in a market with great potential. You have the chance to actively shape and accompany the company in an exciting growth phase.
If this versatile challenge appeals to you, we look forward to receiving your complete online application. If you have any questions, Ms Erika Klass, HR Business Partner, is happy to assist you at 031 998 17 02.
