Senior CIAM Specialist & Project Manager (a) (80-100%)

About the job

Zurich Cantonal Bank (ZKB) is the largest cantonal bank and the second largest universal bank in Switzerland. Strongly anchored in the Zurich economic region, it combines economic stability and long-term orientation with the consistent development of its digital offerings. The goal: to provide a convincing customer experience both personally and digitally.
This is exactly where the Client Channels division comes in. The focus is on central digital and physical touchpoints between ZKB and its customers, connecting needs with technology, processes, user experience, security, and operations. This includes, among others, eBanking, mobile banking, as well as digital account opening, onboarding, and lifecycle processes.

Within Client Channels, the Digital Customer Interface team forms the link between strategy and implementation. Strategic topics are specified, concepts developed, and prepared for implementation. In the area of Customer Identity & Access Management (CIAM), a central question is the focus: How can secure authentication and authorisation processes be combined with a convincing digital customer experience?

For the further development of this strategically important field, we are looking for you as a Senior CIAM Specialist & Project Manager.

Your challenge

• You manage CIAM projects (scope, time & budget) while simultaneously contributing your professional expertise to conceptual development, with a focus of around 60% project management and 40% CIAM specialist work
• Responsibility for and support of several CIAM projects from initial specification to handover for implementation – including market launch with a launch concept and appropriate communication
• Analysis of professional, technical, and regulatory requirements and translation into concrete solution approaches
• Further development of strategies and concepts around CIAM, authentication, and authorisation
• Analysis and optimisation of existing authentication, security, and access processes
• Coordination of internal and external specialists as well as target-group-appropriate preparation of complex topics for different stakeholders
• Monitoring technological, regulatory, and market developments in the CIAM environment and deriving relevant fields of action

Your qualities and talents

• Education in (business) informatics or a comparable field (HF/FH/university) or several years of relevant professional experience
• Several years of solid CIAM experience with a focus on conception and implementation as well as a good understanding of authentication and authorisation methods
• Technical understanding of CIAM frameworks, security architectures, and the underlying processes
• Extensive experience in project management and stakeholder management
• Knowledge of regulatory and data protection requirements
• Strategic and analytical thinking as well as genuine interest in developing the CIAM field in the long term
• Fluent German skills at least at C1 level

As a Senior CIAM Specialist & Project Manager, you shape business-critical digital customer interfaces from the first idea to implementation. Are you tempted by the opportunity to actively combine security and user-friendliness in a strategically important field?

Then Thomas Lüthi looks forward to receiving your application documents or your call.