AXA Versicherungen AG
Winterthur
Yesterday
Specialist: Switch Service 80 - 100% 80-100%
- 08 May 2026
- 100%
- Winterthur
Job summary
Join AXA, Switzerland's leading insurance provider, as a key team member. Enjoy a collaborative work environment with growth opportunities.
Tasks
- Provide professional support via phone and email for service inquiries.
- Ensure effective operation of the self-service platform for customers.
- Handle unique cases requiring personalized solutions and communication.
Skills
- Completed commercial training or equivalent education is required.
- Excellent German and proficiency in another national language.
- Strong customer focus with a commitment to delivering great experiences.
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About the job
Join AXA, Switzerland's leading insurance company - as
Your Contribution
Your Contribution
- You take on the professional support and handling by telephone and e-mail for all enquiries regarding the switch service as well as our supplementary health insurance
- You ensure support for the switch service platform, a self-service portal
- You are responsible for mutations of customer and contract data including individual solution finding
- You are responsible for special cases of the switch service that cannot be carried out automatically, and you make individual clarifications as well as the necessary correspondence with customers and health insurers
- You continuously test our switch service platform to ensure a first-class digital experience for our customers
- You assist in the ongoing optimisation of processes, take on exciting additional tasks and participate in projects
- You actively contribute to the team, promote knowledge exchange and always keep the needs of our customers at the centre.
Your Skills and Talents
Your Skills and Talents
- You have completed a commercial apprenticeship or equivalent basic training
- You have very good oral and written language skills in German and at least one other national language (French or Italian)
- It is advantageous if you already have some professional experience in health insurance
- You put our customers at the centre and strive to offer them an excellent "Customer Experience"
- You enjoy customer contact, are helpful and empathetic with the aim of offering each customer the best possible solution
- You have a quick grasp, enjoy working in a team and complement it with your commitment and perseverance
- You are a positive personality and an independent, reliable and efficient working style rounds off your profile
Apply now!
Motivation letter? We do without that. Instead, we look forward to your answers to our short questions about the position in the online application tool.
For data protection reasons, only applications submitted via the online application link will be considered.
About AXA
Every success story begins with belief in oneself.
At AXA, we see ourselves as a partner who stands by your side and believes in you. That is why we challenge and support you and proactively show you opportunities for your future. We encourage you and offer you freedom so that you can combine the things that are important to you. Together with your commitment and your individual contribution, this becomes a forward-looking partnership. For you, for us and for our customers. And not just for the moment. But in the long term.
Write your own success story with us now. Know You Can.
