Employee for Payment Issues and Loss Certificates

Tax accounts and loss certificates: You manage the tax accounts and process orders from taxable persons concerning transfers, offsets and payments. You review the existing loss certificates and determine the further course of action.

Work in the call centre and at the counter: You provide information on payment issues by phone and at the counter and negotiate payment terms with taxable persons or their representatives. You demonstrate your negotiation skills in situations that are not always straightforward.

Contribute independently within the team: You work closely in a small team and independently decide on the payment terms to be granted and the further procedural steps. You record loss certificate claims and collection orders from our clients.

Conduct budget calculations: For the examination of payment reliefs, you carry out comprehensive investigations into total debt and prepare budget and subsistence minimum calculations.

Other exciting tasks: You allocate tax shares for married persons and handle objections against interest and tax apportionment decisions. You review and assess restructuring applications, submit requests for administrative assistance and report foreign persons with tax arrears.

Experience: You have experience in customer contact and call centres, preferably with knowledge of tax law, and have already gained professional experience. We also welcome applications from career changers and those re-entering the workforce and offer great entry opportunities.

Personality: You enjoy working in a team and have good negotiation skills. You remain calm and composed even in difficult conversations. You like customer contact, feel comfortable dealing with people and like to contribute your ideas.

Education: You have completed a commercial apprenticeship with a Federal VET Diploma (EFZ).

Language: Good German skills in spoken and written form are a matter of course for you; additional language skills are an advantage.

The Tax Administration of the Canton of Basel-Stadt belongs to the Department of Finance and is responsible for the assessment and collection of cantonal tax, direct federal tax as well as national and international supplementary taxes. It also takes care of the collection of all claims of the canton. The Tax Administration is a modern service provider and competent information centre for the population and companies. Through your work, the Tax Administration directly contributes to the state being able to fulfil its diverse tasks and to Basel-Stadt being an attractive place to work, live, reside and enjoy culture. It offers a modern working environment and actively promotes the personal and professional development of its employees.

The Tax Collection and Cantonal Debt Collection division employs 26 staff members and one apprentice. We are responsible for correct invoicing and dunning in the tax area as well as for the collection of all claims of the canton. We are available for payment questions, grant payment reliefs, decide on procedural steps in debt enforcement proceedings and are responsible for the management of loss certificates. We place great value on teamwork and personal responsibility and promote training and further education as well as the personal development of our employees.