Team Leader: Service Blinds Industry

About the job

Join the Griesser team! As pioneers since 1882, we create favourite places – inspired by the sun. With Swiss quality, we are at home in 20 countries. Become part of Griesser and help us shape the balance of light and shadow. Your next adventure starts here!

Your area of responsibility
As a Team Leader Service, you take charge of a dedicated service team in the technical field service. You actively shape the deployment planning, coordinate service and installation assignments, and ensure smooth project execution. You always keep an eye on customer satisfaction and performance indicators and initiate targeted corrective measures in case of deviations. In your exciting area of activity, you are also responsible for:

• Leading and further developing the team according to Griesser's leadership principles
• Organising and conducting leadership meetings
• Deployment planning including on-call service and resource management
• Coordinating subcontractors and partners
• Handling warranty claims, complaint processing, and billing of services rendered
• Preparing and following up on quotations
• System maintenance and project status control
• Promoting a positive team culture and professional development of employees
• Ensuring customer satisfaction and customer retention

• Personal & professional development: Diverse training and development opportunities

• Work-life balance: 40-hour work week

• Security & future: Comprehensive insurance packages

• Rest & leisure: At least 23 days of holiday, 9 guaranteed public holidays, 16 weeks maternity leave and 3 weeks paternity leave
• Financial benefits: Attractive monthly flat-rate expenses, annual Reka allowances and preferential conditions on Griesser products
• Start in the job: Extensive induction programme and support in the new role

• Commercial or technical basic training with business management further education
• Experience in the service business, or in technical field service, ideally in the sun protection/blinds sector
• Leadership experience in an operational environment, with lived implementation of Griesser's leadership principles (authentic, appreciative, development-oriented, responsible)
• Industry knowledge and negotiation skills in the construction-related trades
• Process- and cost-oriented thinking
• Hands-on mentality with high personal responsibility
• Strong communication skills, openness and team orientation
• Ability to collaborate across departments
• Role model in terms of corporate values