Consultant & Account Manager | 80 – 100 %

We are not just an IT service provider. We are a team that makes SMEs in the German-speaking part of Switzerland more successful digitally. We rely on supporting and actively accompanying SMEs and stand for modern Microsoft technologies, recurring services as well as AI & IT security.

With us, the best argument counts, not the job title. You can take responsibility, ideas are heard, and co-creation is not a buzzword but everyday practice. We stand for honest feedback and a healthy error culture. Our average age? 30 years.

Good to know: The team meets every Monday at the iTrust office for personal exchange, focus, learning, and moving forward together.

Our customers do not expect product sellers. They expect partners who listen, think along, advise proactively, and strategically focus on business success.

This is exactly where you come in as a Consultant & Account Manager:

• You are the leading contact person for your SME customer portfolio at C-level, build long-term, trusting relationships, and develop them further.
• You constructively challenge decision-makers with our attitude, recognise development potentials (cross- & up-selling) with the customer, and successfully close these opportunities.
• You consistently put on the customer’s glasses, understand needs, and translate them into customised concepts & solutions – management-ready and practice-oriented.
• You advise customers across our entire service portfolio: Modern Work, IT infrastructure & security, IT operations & support, AI, process automation as well as data analysis & reporting, and bring the right specialists to the table if needed.
• And yes: you also pick up the phone yourself sometimes and support targeted acquisition actions and successfully conduct new customer appointments.
• You work with clear sales targets and are regularly on site with your customers.

• You bring solid experience in consulting and selling digitalisation projects and know from your daily work how SMEs tick.
• You are familiar with the latest technologies in the Microsoft stack (M365, Azure, Power Platform, Copilot) and actively use your expertise in advising our customers.
• You have a university degree or a comparable specialised higher education.
• You communicate confidently in German and English and understand Swiss German excellently.
• You are sociable, strong in closing deals, and highly self-motivated.
• You are conceptually strong and think in solutions rather than problems.
• You can advise and lead (at C-level), and even when it gets challenging, you remain clear, calm, and convincing.