Universität Zürich
Zürich
Responsible ICT Workplace Support
- 14 September 2026
- 80%
- Permanent position
- German (Fluent), English (Intermediate)
- Zürich
About the job
The Centre for Dental Medicine at the University of Zurich (ZZM) is an internationally recognised clinical, educational and research centre. In six specialised clinics and one institute, dentists and scientists work at the forefront of knowledge and in interdisciplinary teams to achieve the highest quality in patient care, teaching and research.Responsible ICT Workplace Support
Tasks
- Ensuring operational ICT workplace support and the service desk
- Receiving, initial triage and analysis of support requests and faults
- Handling and resolving standard cases in 1st-level support and, where possible, in 2nd-level support
- Ensuring complete and traceable ticket documentation
- Proactive communication with users about the processing status as well as solutions and workarounds
- Maintenance and further development of documentation and knowledge databases
- Function as Single Point of Contact (SPOC) for client hardware and related concerns
- Monitoring service quality and compliance with agreed service levels (SLA)
- Coordination of technical escalations and faults with internal and external parties
- Collaboration with the central IT of UZH, the technical application responsibility and external service providers
Profile
- Completed vocational training in the field of computer science (computer scientist EFZ, TS, FH or similar)
- Experience in ICT support, service management and ICT processes
- Very good knowledge of Microsoft 365, Windows client management and ticketing systems
- Experience in working with external ICT service providers
- Knowledge of ITIL or service management processes is an advantage
- Strong service and customer orientation
- Very good communication and coordination skills
- Analytical and solution-oriented thinking and working style
- Independent, structured and reliable way of working
- High sense of responsibility and strong quality orientation
We offer:
In this versatile and responsible position, you are a central point of contact for ICT-specific concerns and work closely with the central IT of UZH, the technical application responsibility and external service providers. You can expect a varied role with a high degree of personal responsibility and diverse interfaces in a demanding university environment. The employment is subject to cantonal conditions.
We offer
Our employees benefit from a wide range of attractive offers. Learn more at: https://www.uzh.ch/de/explore/work.html.
Workplace
Centre for Dental Medicine
Application information
Further information
Questions about the position
Beatrice Müller
Finance Director
044 634 34 40
Working at UZH
As the largest university in Switzerland, the University of Zurich offers a variety of attractive positions in different disciplines and professional fields. With around 10,000 employees and currently 12 vocational profiles for apprentices, the university provides an inspiring working environment in cutting-edge research and education. Put your talent and skills to use with us. Learn more about UZH as an employer!
