Stadt Uster
Uster
IT Supporter
- 15 September 2026
- 100%
- Permanent position
- German (Native language)
About the job
Uster, the third largest city in the canton of Zurich, is a dynamically growing city in the Zurich metropolitan area with around 38,000 inhabitants and is known as an innovative regional centre.
The IT department of the Uster city administration is centrally organised and supports the various departments as an internal service provider. Our support team looks after around 700 workstations and is the first point of contact for IT questions and issues. For this versatile role, we are looking for a motivated person to start immediately or by arrangement as
IT Supporter 100%
Your main tasks
- First point of contact for employees with IT questions and issues
- Support on site, by phone and remotely
- Analysis and resolution of problems related to hardware, software, network and communication tools
- Ticket processing and documentation in Jira Service Management
- Support with rollouts, migrations and on-site deployments
- Collaboration with 2nd level support, specialist departments and external partners
- Maintenance of documentation, checklists and knowledge articles in Confluence
What you bring
- Completed IT training or equivalent qualification
- Practical experience in IT support/service desk
- Enjoyment of support and direct contact with users
- Experience with ticketing systems, ideally Jira Service Management
- Advanced ITIL knowledge, especially in change management
- Structured, solution-oriented and independent working style
- Motivation to take responsibility and develop yourself further
Your contact person
For questions, our IT supporter will be happy to assist you.
René Portmann
044 944 76 72
