Customer Operations Backoffice (m/f) 100%

About the job

Your tasks

• Order processing: Execution of the entire order process in the ERP for the assigned customers, from order entry to delivery
• Customer & master data management: Maintenance of article master data, creation and tracking of change requests
• Interface management: Collaboration and communication with adjacent departments to ensure smooth order processing
• Material & shipping management: Organisation of sample shipments, returns, destructions as well as execution of residual material accounting
• Data & analyses: Creation and maintenance of customer-specific overviews and inventory lists
• Process optimisation: Optimisation of existing processes, especially regarding the efficient use of the ERP system, as well as support with special requests

Our requirements

• Education: Completed commercial basic training
• Experience: At least three years of professional experience in supply chain management, preferably in internal sales or customer management – ideally in the pharmaceutical/chemical industry (GMP environment)
• Mindset: Structured working method, interconnected thinking, quick comprehension as well as a solution-oriented "can-do" mentality
• Soft skills: Strong communication skills, team spirit, reliability and high resilience
• Languages & IT: Business fluent German and English (spoken/written), proficient use of MS Office and good SAP knowledge

Our offer

• A responsible, varied role in a dynamic environment
• Efficient team structures: A professional back office supports you reliably in administrative day-to-day business
• A long-term secure job in a future-oriented and crisis-resistant industry
• Targeted promotion of personal responsibility and personal development opportunities
• Modern and contemporary working conditions

We look forward to receiving your complete application documents including a cover letter and indication of salary expectations and starting date.

Applications from recruitment agencies will not be considered.