Customer Service Officer (80 – 100%)

About the job

Are you looking for an exciting and meaningful challenge in the field of social insurance? Apply with us!

We are one of the largest compensation offices in Switzerland and take care of 155,000 contributors, 320,000 employees, 175,000 AHV/IV pensioners, as well as 50,000 recipients of supplementary benefits.

We are establishing a new central Customer Service Centre and are looking for a

Customer Service Officer (80 – 100%)

Your tasks

• You will receive telephone and written customer enquiries and ensure their processing.
• You provide information to private individuals, AHV branches and authorities such as KESB, bankruptcy and debt enforcement offices, social services, etc.
• You process emails and perform simple mutations in the system (e.g. address changes).
• You take on administrative tasks such as mail handling and assist visitors at the counter.
• Option to participate in projects and in the further development of our customer service.

• Commercial training and professional experience in a comparable role, preferably in the field of social insurance.
• Enjoyment of telephone communication.
• Very good German and French skills.
• Quick comprehension and openness to new things.
• Team spirit, resilience and reliability.

• Meaningful, exciting work with opportunities to shape it.
• Flat hierarchies and a first-name culture.
• Offices easily accessible by public transport.
• Contribution to health insurance premiums.