Business Analyst "Telco"

About the job

Novotec Engineering offers comprehensive, high-quality consulting, engineering, and support services in the field of software development, architecture, and infrastructure. In doing so, we support our clients in their strategic IT areas.

Our know-how is the most important asset for fulfilling our tasks and achieving our goals. Our many years of professional experience, our competencies in various industries and specialist areas, as well as our commitment to collaborative work, create the foundation for success.

Business Analyst "Telco"

Work location:

hybrid remote (Bern region)

Workload:

60-100%

Type:

Temporary,

Freelance,

Permanent employment

To strengthen our team, we are looking for an experienced individual as a Business Analyst with experience in the telecommunications environment within the framework of a client project. In this role, you will shape the future of telecommunications infrastructure by driving the digitalisation and automation of production systems and contributing to the establishment of a central orchestration platform. You will optimise end-to-end processes, participate in defining product catalogues, interfaces, and operational obligations, and ensure high quality of data flows and reports.

Tasks

• Analysis and conception: Analyse existing processes, data flows, and systems along the e2e

Request#Fulfilment#chain; derive optimisations and create technical concepts.

• Requirement gathering and specification: Collect, validate, and document business requirements;

specify interfaces and required data models.

• Product catalogues & operational rules: Co-design and define product catalogue entries and

provisioning obligations for MVP and operation.

• Data and error analysis: Investigate data quality, reports, and interfaces; create

error analyses and coordinate corrective measures.

• Reporting & automation: Develop and maintain parametric reports and automations for

operational support.

• Testing & quality assurance: Test developments, verify bug fixes, and ensure

system integrity.

• Operational support & training: Support end users, create documentation, and

conduct training; provide operational support during disruptions.

• Collaboration: Work across multiple agile teams, manage a shared backlog,

and coordinate closely with stakeholders.

Requirements

must have:

• Education: University degree in computer science, business informatics, electrical engineering, business administration, or

equivalent.

• Professional experience: At least 3 years of experience as a Business Analyst / Requirement Engineer, ideally in

projects with complex IT landscapes.

• Analytical skills: Strong analytical thinking, abstraction ability, and

problem-solving competence.

• Communication skills: Very good oral and written proficiency in German and English,

other national languages are an advantage; ability to communicate with technical and business stakeholders.

• Team and customer orientation: Strong team skills, proactive, independent working style, and high

service awareness towards end users.

• Perseverance and flexibility: Resilience in complex and long-running topics as well as

willingness to adapt to changing requirements.

• Industry experience: Experience in telecommunications or railway technology is an advantage.

nice to have:

• Experience with modern data platforms and BI tools, handling APIs, as well as knowledge in automation/orchestration environments.
• Solid knowledge in the use of AI applications, especially in the development and utilisation of AI agents and prompt engineering.
• Methodology & certifications: Experience with agile methods; certifications in Business Analysis (e.g. CBAP/CCBA) or project management (e.g. PMP) are desirable.
• Coaching: Experience in mentoring or training colleagues.
• Regulatory & domain knowledge: Understanding of relevant standards and regulatory requirements in the telecommunications environment is a plus.

Start: ASAP – Q1 2028

Work location: Bern (hybrid / remote: 60% on-site and 40% remote)

If you feel addressed, we look forward to receiving your application documents at jobs@novotec.ch

Only direct applications will be considered. Thank you for your understanding.

If you feel addressed, we look forward to receiving your complete application documents via the following form:

Application as Business Analyst "Telco"

Only direct applications will be considered