Front Office Employee (m/f/d)

About the job

We are looking for YOU to strengthen our service team!

As a leading technology company, Hoval has been inspiring for decades with pioneering system solutions for heating and air conditioning technology. To offer our extensive service services to our customers, we need motivated individuals who apply their knowledge purposefully.

Your main tasks:

• You are in contact with our customers and partners by phone and e-mail
• You are also responsible for daily business, daily planning and the optimal utilisation of the service technicians
• You also take on administrative and organisational tasks in the back office

• Varied and responsible tasks in a collegial and helpful team
• Hub function with extensive decision-making powers
• Successful family business with a first-name culture
• Attractive employment conditions
• Workplace: Härkingen

• Excellent communication skills, both oral and written, in German; additional languages are an advantage
• Experience as a call centre agent (outbound/inbound, front office, etc.) is an advantage
• Experience in complaint management
• Very resilient, even in hectic situations
• Basic training in the commercial field or equivalent experience
• SAP knowledge is an advantage