Support Engineer Analytical Instruments 80-100%

Swan Analytische Instrumente AG

Swan is an international SME situated in Zurich Highlands, which develops and produces high-quality measuring instruments for the online water analysis. We employ 300 people at 15 locations worldwide and are known for our high quality in a wide range of industries such as drinking and wastewater, power generation, pharmaceutical, semiconductor, cooling water and ultrapure water as well as steam and condensate.

We are looking for

The Support Team is the point of contact between headquarters and our international sales and service teams. You will support our partners for technical questions about our instruments and their applications. As part of a succession plan, for our well-coordinated team, we are looking for a technically experienced, communicative personality.

Why we want you

• Completed technical apprenticeship (or higher technical training) and experience in a commercial environment
• English and German, very good written and spoken skills
• Ideally, knowledge of chemistry, electrical engineering or experience as service technician
• Willingness to travel occasionally approx. 10%

We offer attractive tasks

• You support our service and sales teams with technical questions relating to our measuring devices (by phone, email and occasionally also directly at the customer's premises)
• You analyse feedback from first level support and assist with targeted troubleshooting and problem solving
• You work closely with other departments to find solutions to the more challenging technical issues
• You conduct technical training sessions for our sales and service staff as customers
• You create and maintain training materials and practical instructions for fault diagnosis
• Occasionally, you will also conduct tests on new devices and prototypes at our premises or on-site
• You provide valuable feedback for the further development of our products

In addition, you will benefit from

• Modern workplace
• Very good social benefits
• Free drinks and breadrolls
• In-house gym
• Appreciative working atmosphere
• Support in personal and professional growth
• BonusPass ZVV
• Free parking
• Subsidised lunch

Your HR Contact

For questions,

Katarina Zabarac
044 943 63 00