Technical Support Specialist - Software & IT (60-80%)

About the job

Hello!

We are Sensopro, a young, dynamic company headquartered in Münsingen. We develop and produce innovative fitness and therapy devices that take movement and training to a new level.
The heart of our products is the training software. This includes our sensor measurement system for movement analysis as well as our web platform Hub, with which physiotherapists and fitness coaches manage their Sensopro devices and training plans.

For our team, we are looking for a technically skilled, communicative personality who enjoys solving problems and supports our customers as well as internal teams in software and IT support.
If our internal service or our installers get stuck with technical questions, you are the point of contact. You analyse problems, find solutions, and work closely with our software team.
You enjoy technology, think solution-oriented, and keep a cool head even in tricky support cases? Then we look forward to hearing from you!

Technical Support Specialist - Software & IT (60-80%)

Job Description

• You are responsible for 2nd level support for our software products, especially VideoKit, Hub, and our sensor measurement system.
• You assist with 1st level support (from internal technical inquiries and IT setup for employees to supporting our customers when devices or software do not function as desired).
• You independently analyse technical faults, identify possible causes, and find suitable solutions.
• You support our internal service, our installers, as well as national and international customers with technical questions.
• You work closely with our software team and forward more complex problems to development.
• You document recurring issues and create clear instructions and guidelines.
• You are in direct contact with customers when needed – by phone, remotely, and occasionally on site.
• You contribute ideas on how we can continuously improve our support processes and products.

Your Profile

• You have completed training in computer science, IT support, or a comparable qualification.
• You have experience in technical support, ideally in a software environment.
• You have a good understanding of software applications, IT systems, and technical contexts.
• You enjoy getting to the bottom of problems and work independently, structured, and solution-oriented.
• You enjoy communicating and can explain even complex technical topics clearly.
• You speak fluent German and have good English skills (at least B2), also for technical conversations.
• You are team-oriented, reliable, and enjoy direct contact with people.
• Our values of team spirit, dynamism, quality, and courage are not empty words for you.
• You are familiar with sport and movement.

We Offer

• A varied role at the interface between software, technology, and customer support
• Intensive training in our products, software, and technologies
• Flexible working hours including home office
• A 40-hour week at 100% and 5 weeks’ holiday
• Internal and external training opportunities
• The opportunity to visit our international partners
• A dynamic, sporty team with lots of enthusiasm and high ambitions
• Regular team events and an uncomplicated working environment