Customer Support Engineer (m/f)

About the job

With the first automatic door drive in Europe, the foundation for the TORMAX brand was laid in 1951. TORMAX is a leading manufacturer of door and gate systems and has around 26 group companies worldwide as well as over 500 certified distributors.

TORMAX is a division of the LANDERT Group, a privately held corporate group characterised by innovation, first-class quality, and genuine entrepreneurship. The headquarters are located in Bülach near Zurich, Switzerland. Founded in 1924, the corporate group employs over 1000 staff and is divided into two divisions: SERVAX (customised electric motors) and TORMAX (door and gate systems).

For the TORMAX division, we are seeking an experienced and analytically minded individual in the Training & Support area as

Customer Support Engineer (m/f)

Your tasks

• 2nd level support for service technicians (mostly remote, occasionally on site)
• Function/fault analyses and solution finding, also in collaboration with other departments
• Handling technical enquiries from our customers worldwide
• Developing and documenting applications
• Checking technical documentation or training materials for accuracy and applicability in the field
• Contributing to the development of training equipment
• Accompanying/supporting hands-on training for fitters and service technicians
• Co-designing the further development of the department

Your qualifications

• Technical apprenticeship (e.g. electronics technician, automation technician, mechatronics technician)
• Several years of professional experience in the assembly and commissioning of door automation systems or a similar industry such as lift systems
• Experience in technical support and/or training is an advantage
• Very quick comprehension and high self-motivation
• Clear, precise communication adapted to the interlocutor and able to explain technical system contexts well
• Visual flair (e.g. for photo, video, 2D/3D representation) is an advantage
• Good German and English skills, French skills are an advantage

Our offer

• An interesting and challenging role in an innovative Swiss traditional company where technology, quality, and customer orientation are the focus
• Technical exchange with experts from a multidisciplinary team
• Contemporary employment conditions and good social benefits
• Good public transport connections, free parking spaces
• Own staff restaurant

Shall we make a difference together? Then submit your complete online application today.

Offers from recruitment agencies will not be considered.