Customer Service Employee 80-100% (m/f/d)

About the job

Publicare AG is a pioneer and market leader in consulting and supplying medical aids. Since 1993, it has ensured smooth cooperation between those affected, professionals, institutions, insurers, and suppliers with its long-standing expertise and broad product range. As a central interface in healthcare, over 125 employees support customers from personal advice through digital connections to billing with insurers.

Customer service at Publicare is about more than orders and deliveries. With your advice and support, you make an important daily contribution to ensuring that people with health challenges receive the appropriate care. You are an important contact person for our customers and help to avoid care gaps and secure quality of life.

To strengthen our team, we are looking for you immediately or by arrangement.

What you will achieve with us:

• You are the first point of contact for our customers and support them with their concerns regarding medical aids.
• With your advice, empathy, and service orientation, you build trust and help ensure that those affected receive the appropriate care for their daily lives.
• Whether by phone, email, or in person: you advise our customers, recognise their individual needs, and process orders and enquiries efficiently, independently, and solution-oriented.
• Through close cooperation with internal specialist departments, you ensure optimal and smooth customer care.
• Even with complaints or more complex issues, you keep an overview and ensure professional handling.
• You carefully document customer and order data and ensure that all relevant information is fully and comprehensibly recorded.
• You continuously expand your expertise through internal and external training and, if suitable, pass this on to colleagues.
• With your commitment, you contribute to the continuous development of our customer service.

What convinces us:

• Completed commercial training EFZ or training in the paramedical field (e.g. MPA, FaGe, or pharmaceutical assistant).
• Customer contact, especially by phone, energises you, and you maintain a friendly and professional manner even in hectic situations.
• Ideally, you have already gained experience in customer service, healthcare, or a service-oriented environment.
• You are confident in a digital working environment and open to new systems, processes, and digital customer channels.
• You have a confident command of German, both spoken and written; good French or Italian skills are a great advantage.
• You work in a structured manner, take responsibility, and value teamwork.
• You enjoy acquiring new knowledge and continuously develop yourself.

What we offer:

• A collegial and uncomplicated working atmosphere
• A versatile and professional working environment as a market leader
• An interesting and varied role
• A job with prospects – we support the professional and personal development of our employees
• A well-planned induction by our team
• A modern working environment with a 40-hour week and five weeks’ holiday
• A flexible working concept – home office option after the induction phase

Would you also like to be part of Publicare’s success story?

Then send us your complete application including a cover letter via our application tool.