Business Analyst Operations Excellence

About the job

Business Analyst Operations Excellence

Do you want to help improve the customer journey in the card business? Do you recognise optimisation potential in existing processes and enjoy developing pragmatic solutions that reduce unnecessary customer contacts and increase customer satisfaction?

Are you attracted to a role at the interface between customer needs, business processes and technology? Do you think in a connected way, question existing processes and develop future-oriented solutions together with various stakeholders?

Then we are looking for you from January 2027 or by arrangement to strengthen our team in the area of Operations Excellence. Together you analyse and optimise processes and actively shape the customer journey.

Tasks

• You work at the interface between customer needs, business processes and technology and identify together with customer service where improvements can be made
• You analyse customer concerns, data and business processes to identify recurring problems and their causes
• You develop and evaluate improvement proposals for processes, customer communication and digital services
• You collect and question professional requirements and work out practical solutions together with Operations, the specialist departments and IT
• You help design workflows and digital tools that make everyday life easier for our customers and our employees
• You represent Operations in projects, coordinate improvement initiatives and take responsibility for defined work packages
• You accompany the implementation and introduction of new solutions and support their sustainable anchoring through communication and knowledge transfer

Profile

• You have a commercial or equivalent education, ideally supplemented by further training or a degree in business, computer science, business analysis or process management
• You bring initial experience in business analysis, process optimisation or project work. Experience from an operational specialist function is also welcome, especially if you have already structured requirements or accompanied improvements. Knowledge of the financial services environment is an advantage
• You enjoy working with data, recognise connections and can clearly and concisely explain complex issues
• You question existing processes, contribute your own ideas and develop pragmatic solutions together with various contacts
• You are interested in digital topics and ideally understand how processes, systems and interfaces interact. Knowledge in requirements gathering, process modelling or agile working methods is a plus
• You communicate confidently in German and have good English skills. Knowledge of Italian is an advantage
• You are motivated to continuously develop your professional and methodological skills
   

Opportunities

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