yellowshark
Zürich
Clerk IT Administration & Support (DE/FR)
- 21 September 2026
- 100%
- Permanent position
- CHF 80 000 - 85 000 /year
- German (Fluent), French (Intermediate)
- 8008 Zürich
About the job
An established IT service provider with many years of market experience specialises in professional hosting, domain management, cloud infrastructures and email services. With a large customer and project portfolio, the focus is on providing an optimal digital user experience.
The server infrastructure is located in state-of-the-art, certified data centres in the Zurich area and relies on sustainable and resource-saving technologies for digital projects.
- Customer care & support: Competent and timely handling of customer enquiries regarding invoices, contracts and general topics by email and telephone.
- First-level & technical support: Acceptance and recording of technical customer enquiries, basic understanding of IT matters for preliminary clarification as well as targeted forwarding or independent problem solving.
- General administration: Smooth handling of incoming and outgoing mail, filing, dispatch and office organisation.
- Data maintenance: Regular and extremely careful updating and maintenance of customer master data in the system.
- Professional experience: Sound knowledge and proven practice in invoicing, payment processing (dunning and debt collection) as well as in general administration.
- IT affinity: Basic technical understanding and the ability to quickly familiarise oneself with IT processes and competently handle technical customer enquiries.
- Working method: High diligence, reliability and accuracy, especially in the maintenance of master data and financial processes.
- Language skills: Confident German language skills in spoken and written form as well as good French skills (at least DELF B2).
The server infrastructure is located in state-of-the-art, certified data centres in the Zurich area and relies on sustainable and resource-saving technologies for digital projects.
Tasks
- Accounts receivable management & accounting: Creation and management of invoices, timely posting of incoming payments as well as professional handling of dunning and debt collection cases.- Customer care & support: Competent and timely handling of customer enquiries regarding invoices, contracts and general topics by email and telephone.
- First-level & technical support: Acceptance and recording of technical customer enquiries, basic understanding of IT matters for preliminary clarification as well as targeted forwarding or independent problem solving.
- General administration: Smooth handling of incoming and outgoing mail, filing, dispatch and office organisation.
- Data maintenance: Regular and extremely careful updating and maintenance of customer master data in the system.
Profile
- Education: Completed commercial apprenticeship (EFZ) or comparable qualification.- Professional experience: Sound knowledge and proven practice in invoicing, payment processing (dunning and debt collection) as well as in general administration.
- IT affinity: Basic technical understanding and the ability to quickly familiarise oneself with IT processes and competently handle technical customer enquiries.
- Working method: High diligence, reliability and accuracy, especially in the maintenance of master data and financial processes.
- Language skills: Confident German language skills in spoken and written form as well as good French skills (at least DELF B2).
