Bern
ICT Supporter 2nd Level
- 04 September 2026
- 80 – 100%
- Temporary
- German (Fluent)
About the job
To strengthen our Support Center team (2nd Level), we are looking for a committed and service-oriented individual to start immediately or by arrangement. If you enjoy customer support and want to work in a dynamic IT environment, we look forward to receiving your application. The position is initially limited to one year, with the possibility of subsequent permanent employment.ICT Supporter 2nd Level
Become part of our team
Your work has an impact – for Bern and for the people who live and work here. Help us shape the community and the future of this city: visible, tangible, sustainable.
The Directorate of Finance, Personnel and IT provides a variety of internal city services and supplies central resources. The IT Department of the City of Bern is the service integrator and provider for customer-oriented and economical ICT solutions for the city administration and public schools.
What you will achieve
- Co-responsible for the operation, maintenance and further development of the Support Center 2nd Level
- Proactively optimising customer support and work processes
- Regular field service deployments according to schedule
- Supporting 1st Level Support with complex faults and support requests
- Ensuring interfaces and communication with other departments, participating in projects and committees
What you bring
- Completed training as an ICT specialist with a federal certificate of competence (EFZ) or comparable qualification
- Several years of professional experience as an ICT Supporter 2nd Level & Field Support
- High commitment and flexibility as well as a communicative, resilient, reliable person
- Team player mentality with an independent, solution- and customer-oriented working style
- Driving licence category B
Your benefits in Bern
For meaning & city life
With us, you make a difference. You help shape city life, take responsibility and make Bern a better place to live.
Security & stability
We offer fair pay, clear structures, regulated working hours and long-term prospects.
Room for your whole life
Our working model adapts, wherever possible, to your life. With us, you bring all areas of life into harmony.
Growing with Bern
We give you space for development, further training and independent action.
Healthy in everyday life
With sport, exercise and advice, you stay fit: physically, mentally, socially – and not just at the workplace.
Benefits for every day
We offer practical extras that make your everyday life easier and more enjoyable.
Contact
Do you have questions about the application process or the employer City of Bern? I look forward to helping you.
Anita Haldimann
HR Specialist
+41 31 321 64 82
Would you like to learn more about this position and our team at the City of Bern? I look forward to meeting you and am happy to assist!
Nicole Boujibar
Team Leader Support Center
+41 31 321 24 96
Unsure if you meet all the requirements?
Even if you do (not yet) meet all the requirements – we are curious, want to get to know you and look forward to your application!
Your application process
This is how the application process works with us:
Step 1: Online application
Submit your application documents online via our job portal. To allow us to process your documents further, you must create a login. After submitting your application, you will receive a confirmation. We assess each application individually based on the criteria in the job advertisement. This sometimes takes a little time. If your application fits, we will contact you for a first interview.
Step 2: Interviews
In the interview – by phone, on site or online – we want to get to know you. We check whether your expectations of the position match ours, what experience and skills you bring, whether you like our culture and how you fit into the team. If there is mutual interest and depending on the position, several interviews may take place. All your questions about the position, the team or the employment conditions are always welcome.
Step 3: Application decision
Are you convinced by us and we by you? After a verbal offer, you will receive a confirmation, the contract documents and information on what happens until you start the job. It didn’t work out? We are pleased if you apply for other exciting positions despite the rejection.
For Bern. With heart. With impact.
More than 4,500 people work together in the City of Bern, spread across five directorates and more than 80 professions. We are committed with passion and conviction to the people who live and work here. Together we shape the community and the future of this city – visible, tangible, sustainable. For our city. For Bern.
