Technical Support Technician After-Sales Service / Wood Heating 80-100%

About the job

Do you enjoy customer contact, technology, and problem-solving?

Do you want to grow within a solid and rapidly expanding company in the field of renewable energies?

Join us as a Hotline Support Technician and become the technical reference point for our customers and field teams in French-speaking Switzerland.

Your tasks

• Provide 1st and 2nd level technical telephone support via phone and email (wood heating installations, components, peripherals, and spare parts).
• Advise and effectively support our customers as well as our service technicians.
• Plan and coordinate troubleshooting, repair, and maintenance interventions in French-speaking Switzerland.
• Organise and carry out emission measurements.
• Conduct technical training sessions for customers, partners, and technicians.
• Manage the preparation, shipping, and availability of spare parts.
• Administratively follow up on interventions and ensure smooth communication between all parties involved.
• Check technicians’ offers and prepare repair quotes for customers.

Your profile

• Solid experience in electromechanics, regulation, or electricity.
• Strong skills in hydraulics (building technology) and electrotechnics.
• Knowledge of automation.
• Very good command of MS Office and ease with IT tools.
• Excellent organisational skills, autonomy, and ability to manage priorities.
• Strong customer orientation, good interpersonal skills, and a service mindset.
• Native French speaker + German or English essential (minimum intermediate level).

We offer you

• A varied, autonomous, and stimulating position with direct contact.
• A professional, dynamic, and friendly working environment.
• Comprehensive training upon starting and real opportunities for continuous training and career development.
• Attractive working conditions within a solid, recognised, and constantly evolving company.
• Participation in an organised, valued, and remunerated on-call service.