Application Support Technician - IT (M/F) 80-100%

About the job

Family-owned company active throughout Switzerland, a key player in the distribution of wines and beverages to both private individuals and professionals, the Alloboissons Group encompasses a beverage distribution company (Alloboissons), a wine club (DIVO), a chain of specialised stores (Halle aux Boissons) and a wine trading company (Les Vins Jules Gex).

Our success is primarily due to the tremendous work of our 184 employees who work daily across 14 distinct sites, aiming for excellence in our services. All within a participative dynamic where everyone can and must take their place for the good of the company.

To strengthen our IT team, we are looking as soon as possible (but we are willing to wait a little if you are the right person) for our headquarters in Givisiez:

Application Support Technician - IT (M/F) 80-100%

As the first point of contact for our 184 employees, you are the link between users and the IT team. Your scope covers two complementary areas: daily Odoo support and internal IT for our 14 sites. A role where you can clearly see the impact of your work.

Area 1: Odoo Support

• Provide first-level support: handle tickets, emails and calls promptly, prioritising urgent issues and ensuring rigorous follow-up.
• Diagnose and resolve: identify causes of malfunctions, propose solutions and escalate when necessary.
• Assist: guide users, both beginners and experts, in mastering Odoo: individual sessions, tutorials, documented guides.
• Report trends: identify recurring bugs and frequent requests to suggest functional or technical improvements to the team.

Area 2: Internal IT

• Equip and maintain: prepare, install and maintain workstations and peripherals (printers, scanners, point-of-sale equipment).
• Manage access: create and monitor user accounts, rights and equipment upon employee arrival and departure.
• Provide first-level intervention: on equipment at headquarters, stores and warehouses.
• Be on site: occasional travel to our sites.

Cross-functional

• Project participation: support and assist project teams in implementation, deployment and monitoring of solutions.
• Document: write technical reports, enrich the internal knowledge base and contribute to continuous improvement of support processes.
• Collaborate: work closely with developers (technical bugs) and analysts (functional questions).

Your profile

• Proven experience in ERP support or administration (Odoo, SAP, Abacus, etc.) or similar business software.
• Comfortable in a Microsoft environment: account and access management, common office hardware.
• Pedagogical: you simplify technical subjects and adapt to your interlocutor.
• Methodical, with a keen sense of priorities.
• Good interpersonal skills and ease collaborating with all departments.
• Driving licence for travel to our sites.
• Languages: fluent French; German and English are an asset.

A plus

• Experience in ticket management (Jira or equivalent).
• Knowledge of databases (PostgreSQL) or integration tools (API, connectors).
• Odoo certification or training in progress.

What we offer

• An ERP at the heart of the company and real freedom to decide how it evolves.
• A family business where decisions are made quickly, without hierarchical layers.
• 1 day of remote work per week.
• 5 weeks of holiday.
• Continuous training and Odoo certification covered.
• Employee discounts on our entire range of wines and beverages.

At Alloboissons, we believe that a good IT system is above all a united, curious and forward-looking team. If you share this mindset, join us!

Our values: kindness – integrity – commitment – respect – team spirit

Interested? We look forward to receiving your complete application (CV, cover letter and diplomas, etc.). Applications must be submitted exclusively via JobUp.

Direct applications only. Agencies please refrain.