Student IT Support 40%

About the job

Are you currently studying computer science or a similar technical subject and want to gain practical experience flexibly alongside your studies and earn some extra money? Then we have the ideal opportunity for you!

Our client is a Swiss professional association in the technical sector, committed to the qualified training and further education of specialists.

Student IT Support 40%

About the Position

As a 1st Level Supporter, you will be the point of contact for apprentices and companies with questions about a new digital training platform.

Your Tasks

• Manage incoming channels: You receive enquiries via form, email and MS Teams.
• Perform initial diagnosis: You check problems, accesses and accounts directly by phone or email.
• Guide users: You assist with password resets and explain the operation step by step.
• Fix errors: You solve simple technical problems such as clearing browser data or compatibility checks.
• Manage tickets: You follow up on enquiries and forward difficult cases to 2nd-level support.

Must-Haves

• Ongoing studies (e.g. computer science, business informatics or similar) with availability for assignments until the end of November/December 2026
• German as a native language or very good level plus French skills (A2/B1)
• Technical affinity and confident use of MS Teams and email
• Patience and a friendly manner with callers

Nice-to-Have

• First experience in IT support
• Italian language skills

Benefits

• Flexible working hours that can be well coordinated with your lectures
• Training by experienced colleagues and provided laptop/work equipment

Our Recruitment Process

• Online logic and personality test
• First telephone interview
• Online interview with our recruitment team
• Online interview with the hiring managers
• On-site meet & greet
• Welcome to Academic Work!