ICT Supporter (m/f/d) 100%

About the job

SPT Group

The SPT Group is an internationally active, medium-sized corporate group with more than 1,000 employees and locations in Switzerland, China, Singapore and the Philippines. For our site in Lyss, we are looking for a motivated and committed IT support employee to strengthen our support team.

You ensure the technical operation at the Lyss site and take on a central role in the daily support activities. Your focus is on reliable support of employees, structured handling of enquiries, and ensuring a stable IT working environment. The role combines operational support with technical know-how and offers the opportunity to gradually take on additional responsibility in the service desk.

Your tasks:

• Supporting employees with technical questions and disruptions in daily operations
• Analysing and resolving problems in hardware, software and network areas
• Supporting production IT with systems, machine workstations and technical processes
• Supporting the engineering department with applications, special systems and technical requirements
• Receiving, prioritising and processing incoming tickets at 1st level
• Providing initial solutions as well as complete documentation in the ticketing system
• Handling more complex enquiries at 2nd level including technical analysis
• Setting up, installing and configuring computers, notebooks and peripheral devices
• Ordering hardware and software as well as managing the corresponding inventories
• Preparing new workstations and technical setup for new employees
• Managing user accounts and permissions
• Using and maintaining ITSM processes for consistent and traceable workflows
• Contributing to the further development of support processes and standards
• Creating and maintaining technical documentation, how-tos and knowledge entries
• Willingness to participate in on-call duty about one week per month

What you bring:

• Completed training as an IT specialist in system technology or comparable qualification
• Experience in 1st and 2nd level support with confident fault analysis
• Sound knowledge of Microsoft SCCM for software distribution and client management
• Experience with Intune for mobile device and endpoint management
• Confident handling of Active Directory and Entra ID for users and permissions
• Practical experience in the M365 environment including administration and support
• Routine in installation, setup and configuration of clients and peripherals
• Familiar with ticketing and ITSM systems
• Good English skills, both spoken and written
• Clear, factual communication and structured working style

What we offer:

• Exciting and varied position in an international environment
• An attractive remuneration package, flexible working hours
• Individual development prospects
• Coverage of 60% of the pension fund, various benefits

Ready for the next step? Then we look forward to receiving your application.

Become part of SPT - and help shape technical innovation.