ICT Helpdesk Employee (a) 100% [Ref:2804]
- 02 October 2026
- 100%
- Temporary
- Basel
About the job
Freestar-Informatik AG has been successfully active in the Swiss market since 1998. Through consistent growth and expansion of core competencies, Freestar-Informatik AG offers its customers a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our clients. We place the highest value on ensuring that applicants, customers, and jobs are optimally matched.
To support our renowned clients, we are constantly seeking friendly, committed, and reliable individuals as
ICT Helpdesk Employee (a) 100% [Ref:2804]
Your Tasks
- Receiving and processing faults via telephone, e-mail, and ticket system
- Analysis, classification, and resolution of IT incidents in 1st level support
- Supporting users with technical problems and developing solution-oriented approaches
- Creating error analyses and forwarding complex cases to 2nd and 3rd level support
- Ensuring professional and service-oriented support for users and power users
Your Profile
- Completed IT training or at least 2 years of experience in a support environment
- Experienced handling of ticketing tools
- Good written and verbal communication skills as well as quick comprehension
- Strong customer and service orientation as well as an independent and solution-oriented working style
- German language skills at C2 level are mandatory and additional language skills are an advantage
Your Opportunity
- Exciting and varied tasks
- Dynamic, team-oriented environment
- Attractive, modern working environment
Details of this Position
- Start date 09.11.2026
- Workplace in the Basel area
- Temporary secondment contract
- Full-time position 100%
