Front Office Inbound/Outbound Employee (m/f/d)

About the job

To strengthen our service team, we are looking for YOU!

As a leading technology company, Hoval has been inspiring for decades with pioneering system solutions for heating and air conditioning technology. With us, you make a difference. With your commitment, your knowledge and your personality, you help to provide our customers with the best possible service every day and actively shape our success story.

Your main tasks:

• You are in contact with our customers and partners by phone and e-mail (B2C and B2B)
• You actively participate in daily planning and ensure a smooth process in day-to-day business
• You receive customer concerns and faults and maintain them in our system
• You also take on administrative tasks

• Varied and responsible tasks in a collegial and helpful team
• Successful family business with a first-name culture
• Attractive employment conditions
• Workplace: Feldmeilen

• Excellent communication skills, both spoken and written in German, additional languages are an advantage
• Experience as a call centre agent (outbound/inbound, front office, etc.)
• Experience in complaint management
• Very resilient even in hectic situations
• Basic training in the commercial field or equivalent experience
• SAP knowledge is an advantage