Support Specialist (80 - 100%)

About the job

To strengthen our Service Desk, we are looking for an experienced and reliable individual as a Support Specialist who wants to develop professionally and personally.

What you will achieve with us:

• You support our customers as the first point of contact for technical concerns via telephone and ticketing.
• In shift work, you ensure availability from 07:00 to 18:00.
• You record and process requests and faults, recognise customer needs, and develop suitable solutions.
• You keep our customers continuously informed about requests or faults.
• You coordinate ticket handover in 1st level as well as to 2nd level support.
• You maintain and update our Knowledge Base.

What you bring with you:

• Completed apprenticeship as an IT specialist with a focus on system technology/platform development or ICT professional
• Experience in 1st and possibly 2nd level support
• Confident handling of Windows operating systems and Microsoft 365 products (Outlook, OneDrive, OneNote, standard Office apps)
• Experience with Microsoft 365 Admin Console (Exchange, SharePoint, Teams, Azure AD)
• Basic understanding of Windows Server (including Active Directory), networks, and IT security
• Experience in Citrix and Veeam is an advantage
• Very high customer orientation, enjoyment of customer contact, as well as good team and communication skills
• High resilience and flexibility, combined with a structured and independent working style
• You can communicate perfectly in German and have good English skills

What you can look forward to:

• An innovative and growing IT company with exciting prospects and projects
• A varied role in a young team with a strong team spirit
• A modern workplace in the new town of Lucerne, only a 5-minute walk from the main station
• 25 days of holiday are our standard, up to 25 extra days can be purchased
• Flexible working hours, a day off on your birthday, 14 paid public holidays, good training opportunities and much more...

Fancy starting with us?

We look forward to receiving your complete application addressed to Colette Vannay, HR Assistant.

Questions about the position? Nhat-Ha Dao, Team Leader Service Desk, will be happy to provide information: +41 41 417 31 66.