IT Support Engineer 70%
- 13 May 2026
- 70%
- Permanent position
- Bern
Job summary
Tilia Foundation is a leading complex long-term care provider in Bern. Join a supportive team focused on quality care and a positive work environment.
Tasks
- Provide 1st and 2nd level IT support for users.
- Coordinate with external partners for technical issues.
- Manage user accounts and improve IT services continually.
Skills
- Completed IT apprenticeship or substantial IT support experience required.
- Solid knowledge of Microsoft infrastructure, especially Active Directory.
- Strong analytical skills and a service-oriented mindset.
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About the job
The tilia Foundation for Long-Term Care is the leading provider of complex long-term care in the Bern region. At five locations, we create a safe, well-organised, and liveable environment for people aged 18 and over who depend on care and support.
For this purpose, tilia provides all services from a single source. In addition to care and support, this also includes tasks in administration, gastronomy, cleaning & housekeeping, technology, management, and other support areas. These functions are a central part of our offering and contribute significantly to the quality of life of our residents.
At tilia, we place great value on humanity, collaboration, and mutual support. We create a working environment that focuses on quality, safety, and dignity – for our residents as well as for our employees.
IT Support Engineer 70 - 80%
As part of succession planning, we are looking for a service-oriented, communicative, and technically skilled individual at our office in Ostermundigen from 1 November 2026, who enjoys competently supporting our IT users and actively shaping the quality of our IT services.
- Receiving, analysing, and handling faults in 1st and 2nd level support (telephone, remote, and on-site assignments)
- Coordination with the 2nd level support of Dedica as well as external suppliers and partners
- Application support for clinical and operational applications in close collaboration with the respective application experts
- Function as SPoC: prioritisation, triage, and coordination of incidents and service requests
- Installation, configuration, and maintenance of PC workstations, peripheral devices, and mobile devices
- Analysis and resolution of complex technical issues
- Creation and maintenance of documentation, instructions, and knowledge articles
- Management of users and permissions in Active Directory as well as in file services
- Proactive identification of optimisation potentials for the continuous improvement of our IT services
- Completed IT apprenticeship EFZ or several years of professional experience as a committed IT supporter – ideally with insights into healthcare
- Sound knowledge of Microsoft infrastructure, especially Active Directory and basic services
- Strong analytical skills, structured working method, and enjoyment of solution-oriented action
- High service orientation, team spirit, and the ability to remain calm and professional even in demanding situations
- Diverse tasks in a rewarding environment
- Careful introduction to your area of responsibility
- Attractive training and development opportunities
- Occupational health management as well as attractive benefits in the tilia health pass
- Modern and progressive employment conditions
Does this versatile and exciting role appeal to you?
Then we look forward to receiving your online application.
Unfortunately, paper applications cannot be considered.
For enquiries, please contact:
Doris Ruh, Head of Hospitality & Facility Management, Telephone: 031 930 33 39.
