IT Support Engineer 70%

The tilia Foundation for Long-Term Care is the leading provider of complex long-term care in the Bern region. At five locations, we create a safe, well-organised, and liveable environment for people aged 18 and over who depend on care and support.

For this purpose, tilia provides all services from a single source. In addition to care and support, this also includes tasks in administration, gastronomy, cleaning & housekeeping, technology, management, and other support areas. These functions are a central part of our offering and contribute significantly to the quality of life of our residents.

At tilia, we place great value on humanity, collaboration, and mutual support. We create a working environment that focuses on quality, safety, and dignity – for our residents as well as for our employees.

Due to a retirement, we are looking for a service-oriented, communicative, and technically skilled individual at our office in Ostermundigen from 1 November 2026, who enjoys competently supporting our IT users and actively shaping the quality of our IT services.

• Receiving, analysing, and processing faults in 1st and 2nd level support (phone, remote, and on-site assignments)
• Coordination with the 2nd level support of Dedica as well as external suppliers and partners
• Application support for clinical and operational applications in close collaboration with the respective application experts
• Function as SPoC: prioritisation, triage, and coordination of incidents and service requests
• Installation, configuration, and maintenance of PC workstations, peripheral devices, and mobile devices
• Analysis and resolution of complex technical issues
• Creation and maintenance of documentation, instructions, and knowledge articles
• Management of users and permissions in Active Directory as well as in file services
• Proactive identification of optimisation potentials for the continuous improvement of our IT services

• Completed IT apprenticeship EFZ or several years of professional experience as a committed IT supporter – ideally with insights into healthcare
• Sound knowledge of Microsoft infrastructure, especially Active Directory and basic services
• Strong analytical skills, structured working method, and enjoyment of solution-oriented action
• High service orientation, team spirit, and the ability to remain calm and professional even in demanding situations

• Diverse tasks in a rewarding environment
• Careful introduction to your area of responsibility
• Attractive training and further education opportunities
• Occupational health management as well as attractive benefits in the tilia health pass
• Modern and progressive employment conditions