Team Leader IT Service Operation

80-100%

Your Tasks

• You lead your team both professionally and disciplinarily (including recruitment, employee development, target agreements, employee discussions and budget responsibility). In doing so, you promote an open feedback, learning and performance culture
• You are responsible for the establishment and continuous development of a professional IT Service Operations regarding processes, methods, tools and governance
• You ensure the high-quality, stable and cost-efficient delivery of our infrastructure, cloud, workplace and application services throughout the entire lifecycle
• You manage and coordinate our external IT service providers, conduct service reviews, monitor the agreed services and initiate continuous improvement measures
• You actively support your team in the operational day-to-day business

Your Profile

• You have completed a degree in computer science (or equivalent) and bring several years of experience in IT operations (infrastructure, cloud, workplace)
• You already have initial or several years of leadership experience and understand how to motivate, develop and successfully lead teams
• You have sound knowledge in IT Service Management (ideally according to ITIL) as well as in managing external IT service providers and outsourcing partners
• You think entrepreneurially, act solution-oriented and take responsibility for results and service quality
• You convince through a structured, independent and proactive working style as well as through strong communication and negotiation skills
• Customer and service orientation are your top priorities, while you also possess the necessary assertiveness.

Learn more about Visana from the perspective of our employees here

Contact

Yagmur Kilin

Lead HR Recruiting Partner

031 357 95 75

Dominik Mägdefessel

Head of Workplace & Application Services

031 357 96 31

About Us

At Visana, we shape the future of insurance – putting people at the centre. Do you want to make a difference? Then you are in the right place! Visana is a leading Swiss multi-sector insurer with 922,149 private and 16,330 corporate customers, headquartered in Bern. We support our customers in the most diverse life situations – from health and provision to housing and mobility, as well as individual solutions for companies. Take the next step in your career now – our team is looking forward to welcoming you!