Root D4
Supporter in the E-Banking Helpdesk (m/f/d)
- 29 October 2026
- 60 – 100%
- Permanent position
- German (Fluent)
- Root D4
About the job
Are you communicative, tech-savvy and love supporting customers with digital challenges? Then we have just the right role for you!In our dynamic team at the D4 location in Root, you will support our customers as a specialist in the helpdesk and assist internal departments with technical and application-related questions about E-Banking, our web portal and other online services. Help us shape the future of online banking!
Supporter in the E-Banking Helpdesk (m/f/d)
Your job at a glance
What you will achieve with us
- You act as the first point of contact for our customers in telephone and written 1st-level support around digital channels such as E-Banking, Mobile Banking and payment apps like TWINT.
- You assist our customers with login issues, software and app setups as well as online payment concerns.
- You analyse complex issues and forward them to the 2nd-level support.
- You are the first point of contact in suspected fraud cases.
- You occasionally contribute to projects, testing new E-Banking features and release management.
What you bring with you
- You have excellent communication skills and are an empathetic, customer-oriented person who enjoys telephone contact with people.
- You have completed a commercial or technical apprenticeship, ideally with experience in the finance or IT sector.
- Your professional experience in customer service, contact centre or IT support is an advantage.
- You have a strong IT affinity and enthusiasm for new technologies and trends.
- You have excellent German language skills in spoken and written form; additional knowledge of English, French or Italian is a plus.
- You enjoy solving technical problems and sharing knowledge and have a thick skin when things get hectic.
- Ideally, you have experience dealing with fraud cases and can professionally handle such concerns, conduct initial investigations and initiate further steps.
Your benefits with us
More time for yourself
We offer paid cantonal and regional public holidays. Additionally, sabbaticals and extra holiday days for service anniversaries await you.
Flexible working
Choose an individual working model and organise your working hours yourself.
Family-friendly
Benefit from generous maternity or paternity leave as well as additional family allowances.
Strong pension provision
With our company pension fund, you are on the safe side.
Individual development
We support you in your internal and external training and further education so you stay up to date.
Exclusive advantages
Staff conditions on LUKB products and many external discounts save your wallet.
Lara Kaufmann
HR Business Partner
+41 41 206 37 22
