First-Level Support / Hotline Staff (80 – 100 %)

About the job

GRÜN Ivaris AG is a leading provider of IT solutions in the Swiss education sector.
For our First-Level Support, we are looking immediately or by arrangement for a committed and service-oriented person as

First-Level Support / Hotline Staff (80 – 100 %)

Do you enjoy communicating, work in a structured way, and take pleasure in direct contact with customers? Then you are exactly right with us.
As First-Level Support / Hotline Staff, you are the first point of contact for our customers. You receive their concerns by phone and email, resolve them independently as far as possible, and forward more complex cases specifically to the responsible specialist departments.

An inspiring working environment with a committed and competent team awaits you.

What you can achieve

• Receiving support requests by phone and email
• Structured recording, categorisation and prioritisation of concerns in the ticket system
• Analysis and independent resolution of standard enquiries regarding our software solutions
• Clear information on operational questions and known solutions
• Qualified forwarding of more complex cases to the Second-Level Support
• Follow-up of open tickets and feedback to customers until completion 

What you bring with you

To complement our team optimally and provide our customers with real added value, you ideally bring the following:

• Completed training in a commercial or technical field, e.g. business informatics or a comparable qualification
• At least 2 to 3 years of professional experience in telephone customer support, first-level support or a hotline
• Business fluent German skills in spoken and written form; French skills are an advantage
• High IT affinity as well as a quick grasp
• Friendly, calm and solution-oriented communication, even in demanding conversation situations
• Independent, reliable and customer-oriented way of working
• Team spirit as well as a communicative and motivated personality

What we offer

• A modern and appreciative working culture
• Friendly and familiar working atmosphere with flat hierarchies and short decision-making paths
• A responsible role with lots of direct customer contact
• Flexible working hours with a mix of home office and presence in our office in Wallisellen
• A modern, well-equipped and inviting office with a roof terrace, just a few minutes’ walk from Wallisellen station

 
Interested? Then we look forward to receiving your complete application documents.