Duggingen
Technical Support Engineer Global Service (m/f/d | 80–100%)
- Job ad expired
- 80 – 100%
- Permanent position
About the job
Do you know how a wind tower, a ship, an aeroplane or a bridge is constructed?
HAEUSLER AG Duggingen is an internationally active company in the field of project planning, design and manufacture of special machines as well as production systems for chipless metal forming. We are looking for motivated colleagues who not only want to excel themselves but can also inspire others with their enthusiasm.
For the further expansion of our Global Service, we are seeking a technically skilled individual who solves problems systematically and actively shapes our international support organisation.
Technical Support Engineer Global Service (m/f/d | 80-100%)
Exciting, challenging and varied - your tasks
- 1st and 2nd level support for our worldwide customers and service technicians, including analysis and troubleshooting via remote access
- Handling complex support cases with a focus on PLC, HMI, control and software technology
- Coordination between customer, service, engineering and specialists for 3rd level support
- Implementation of Zoho Desk and Zoho Projects as well as their further development and integration into the ERP system landscape
- Building a technical knowledge database and analysing recurring errors to derive sustainable improvements
- Occasional international travel
- Mechanical and hydraulic issues are handled together with our experienced colleagues
Passionate about technical support - your profile
- Technical training in automation, electrical engineering, mechatronics or software
- Good knowledge of PLC controls, ideally Beckhoff/TwinCAT or Siemens
- Experience in analysing software, control and automation problems, ideally in machine or special machine construction
- Analytical, structured and independent working style as well as high IT affinity
- Interest in also working on mechanical and hydraulic topics
- Good German and English skills
Performance- & future-oriented - we offer
- High scope for design in support processes and standards
- Building an international support network
- Prospective technical leadership of our hotline team
- Regular training and development opportunities
Have we aroused your interest in this position?
We look forward to your online application.
We only accept direct applications. Applications via agencies will not be considered.
