maxon motor ag
Sachseln
Head of Customer Service
- 23 September 2026
- 100%
- Permanent position
- German (Fluent), English (Intermediate)
- 6072 Sachseln
About the job
At maxon, we develop and manufacture electric drives that rank among the best in the world. Our drive systems are used wherever utmost precision and the highest quality standards are indispensable – whether on Earth or on Mars.
For ingenious minds and passionate doers, we offer an international yet family-like environment. People who constantly question the given possibilities and themselves can quickly take on responsibility with us.
As Head of Customer Service, you combine leadership, customer orientation, and technical expertise. You work closely with our customers and internal specialist departments to ensure that information flows efficiently and that the various departments collaborate optimally.
For our Customer Service team in Sachseln, we are looking for an enthusiastic leader to start immediately or by arrangement, who will further develop our team with their service orientation and proactive work execution and promote collaboration between teams.
For ingenious minds and passionate doers, we offer an international yet family-like environment. People who constantly question the given possibilities and themselves can quickly take on responsibility with us.
As Head of Customer Service, you combine leadership, customer orientation, and technical expertise. You work closely with our customers and internal specialist departments to ensure that information flows efficiently and that the various departments collaborate optimally.
For our Customer Service team in Sachseln, we are looking for an enthusiastic leader to start immediately or by arrangement, who will further develop our team with their service orientation and proactive work execution and promote collaboration between teams.
Head of Customer Service
Your Responsibilities
- Personnel and professional leadership of 10 employees directly reporting to you, including assessment, promotion, further training, etc.
- Professional support and coaching of employees in complex or escalated complaint cases
- Personal care of our end customers and sales companies in escalated or strategically important complaint cases as well as managing demanding customer coordination
- Providing, analysing, and evaluating statistics and key figures (KPIs) related to complaints and quality
- Prioritising customer concerns, managing resources, and ensuring efficient and timely service delivery by the department
- Promoting the professional and personal development of employees
- Ensuring fact-based management using key figures and deriving and implementing appropriate measures
This job is just right for you if you...
- Have several years of leadership experience with pronounced social skills and leadership qualities, enabling you to make decisions and take responsibility even in demanding situations
- Have a technical basic education with further training at HF/FH level (business background is an advantage)
- Are equipped with a high degree of personal responsibility, assertiveness, and good communication skills
- Possess a strong service orientation, a pronounced quality awareness, and a good understanding of the interests of customers, employees, and the company
- Have product knowledge in drive technology
- Enjoy working precisely, fact-based, and interdisciplinarily, setting priorities and maintaining an overview even in a dynamic environment
- Can speak and write fluent English in addition to German
What we offer you...
- A family-like working and company atmosphere with transparent information flows and interdisciplinary exchange
- Flexible annual working hours that allow you to reconcile your professional goals with your private plans
- Corporate health management aimed at maintaining and promoting your health
- An academy with a versatile range of further training and exciting development opportunities
- Progressive social security benefits
- Own public transport connection and discounts
- A staff restaurant with the best views of the lake and mountains
- A workplace in the centre of mountain sports (skiing, climbing, biking)
Your Contact
- Ms Jana Rauch |
- HR Business Partner |
