Luzerner Kantonalbank
Luzern
Service Designer specialising in UX Writing (m/f/d)
- 20 August 2026
- 100%
- Permanent position
- German (Fluent)
- Luzern
About the job
For us, good user experience means more than intuitive digital interfaces. We view products, processes and services holistically and from the perspective of our customers – across digital and non-digital touchpoints.As part of our UX team, you will work together with various departments to design banking topics with a customer focus. In doing so, you combine service design, user-centred design and UX writing: you understand needs and contexts, make them visible and develop concrete solutions together with others.
A particular focus of your role is on language and content. Because good customer experiences arise when customers understand what it is about.
You don’t just want to optimise individual screens or texts, but improve products, processes and services overall? Then we look forward to hearing from you.
Service Designer specialising in UX Writing (m/f/d)
Your job at a glance
What you achieve with us
- You design customer journeys and services holistically across all touchpoints and ensure that convincing customer experiences are created.
- You apply methods from service design and user-centred design in a targeted and pragmatic way and bring different departments together to find concrete solutions.
- You conduct interviews and user tests with customers and translate the insights gained into concrete improvements within the interdisciplinary team.
- You get to the bottom of complex products and processes and turn them into customer-oriented content.
- You structure information so that customers quickly find what is relevant to them and can act confidently. In doing so, you represent the customer perspective and justify linguistic and conceptual decisions to the departments.
- You further develop our UX writing standards, tone of voice and terminology and create consistent communication with principles, templates and best practices.
- You contribute to sustainably anchoring good UX beyond individual projects in our products, processes and services.
What you bring with you
- Several years of experience in service design, UX design, interaction design, user research, UX writing or a comparable role.
- Bachelor’s degree or higher education in service design, communication, psychology, human-computer interaction, interaction design or a related field.
- Strong writing skills in German and a very good sense for clear, understandable and natural-sounding language.
- The ability to quickly grasp complex products, processes and technical contexts and consistently prepare them in a customer-understandable way.
- Experience in planning and moderating workshops as well as independently conducting and evaluating customer interviews and user tests.
- An analytical mindset, a good sense for people, interests and group dynamics, and the ability to translate insights from research, data and feedback into concrete improvements.
- Enjoyment of interdisciplinary collaboration, confidence in dealing with different stakeholders, as well as curiosity and willingness to delve deeply into new topics and departments.
- Competencies in information architecture, visual design and prototyping, very good knowledge of Figma, as well as experience in banking or another complex or heavily regulated environment are advantageous. Experience in using AI for UX research and prototyping is also welcome.
Your benefits with us
More time for yourself
We offer paid cantonal and regional public holidays. Additionally, sabbaticals and extra holiday days for service anniversaries await you.
Flexible working
Choose an individual working model and organise your working hours yourself.
Family-friendly
Benefit from generous maternity or paternity leave as well as additional family allowances.
Strong pension provision
With our company pension fund, you are on the safe side.
Individual development
We support you in your internal and external training and further education so you stay up to date.
Exclusive benefits
Staff discounts on LUKB products and many external perks save your wallet.
Andrea Koller
HR Business Partner
+41 41 206 41 41
