Customer Service Employee (m/f/d)

About the job

Customer Service Employee (m/f/d)

When enquiries turn into solutions.

Do you love solving technical questions and delighting customers with your advice?

For our Customer Service in Zurich-Wollishofen, we are looking for a service-oriented and eager-to-learn individual who competently advises and inspires our customers in various languages.

You can expect a motivated and diverse team that pursues a common goal: to provide our customers with first-class service. For us, not only your previous experience counts, but above all your willingness to learn, your solution orientation, and your desire to make a difference for our customers every day.

Your tasks

• You advise customers and field staff on products, services, and applications.
• You process orders, prepare quotations, and support with complaints.
• You develop solutions for technical questions and ensure professional customer care.
• You coordinate concerns between customers, sales channels, and internal departments.
• You recognise customer needs early and actively contribute to high customer satisfaction.

Your profile

• Professional experience in a similar role (customer service)
• Very good German skills as well as very good Italian or French skills
• Completed vocational training in construction or technical field is an advantage, ideally complemented by further education at TK, HF or FH level
• Enjoyment of customer contact and advising and supporting by telephone
• Ability to prioritise and work simultaneously with several system interfaces (SAP, OneNote, SharePoint)

More than a workplace - our benefits

We offer you an attractive workplace with a lot of responsibility and freedom. Our unique corporate culture is based on personal performance, teamwork, and support. Since 2010, we have regularly been recognised by "Great Place to Work" as one of the top 10 employers in Switzerland and achieved first place in 2024 and 2025.

In addition to a competitive salary and bonus payment, you can expect:

• flexible working time models (part-time, annual working hours, etc.)
• structured onboarding in the initial phase
• above-mandatory insurance benefits
• very good transport connections by car and public transport, free parking spaces
• top modern office in Wollishofen, Zurich

Why Hilti

Hilti is a globally leading company in construction innovation with more than 34,000 team members in 120 countries. Our goal is to improve construction. That is why we care about learning, growing, and finding new ways to make a lasting impact. Here you can contribute your strengths, collaborate with a global and inclusive team, and face meaningful challenges. At Hilti, you can turn your ideas into real achievements and growth through purposeful action, passion, and teamwork.

Commitment to inclusion

Inclusion is a central aspect of how we work, lead, and grow together at Hilti. We actively engage in diversity of thought and an environment that is inclusive for everyone, everywhere. We continuously strive to ensure every voice is heard and every team member feels empowered to contribute. By creating this foundation, we strengthen our teams, our innovation, and our impact to improve construction together.

Have we sparked your interest in working for one of the best employers in Switzerland? Then we look forward to receiving your online application. Please submit your complete documents (cover letter, CV, certificates) via our online career tool. Ms Joèlle Ochsner, HR Talent Partner, looks forward to your letter.