IT Support Technician - Senior (100%)

About the job

As the Neuchâtel reference for the energy transition, Viteos ensures the supply of energy as well as the management of water, electricity, gas and remote heating/cooling networks for more than 100,000 clients. The Viteos group offers both individuals and businesses efficient, comprehensive and sustainable solutions in the fields of infrastructure, photovoltaics, storage batteries, heat pumps and electric mobility. Present in Romandy with its subsidiaries Viteos Solutions, Swiss-Green, Betelec, FTG and EMG Electroprocess, the Viteos group employs more than 500 people. Each of our companies pursues a responsible environmental and social policy and is committed to being a trusted partner, close to its customers.

IT Support Technician - Senior (100%)

A PC that refuses to start, an app acting up, a colleague stuck 5 minutes before an important meeting - and you arrive with the solution.

Do you enjoy solving problems, meeting people and seeing the concrete impact of your work? Join us as an IT Support Technician and become the first IT contact point for users of our group companies. No routine behind a screen: here, you move, interact and troubleshoot.

Your playground

Support and incident resolution, your core business

• Take charge of and resolve Help Desk tickets at levels 1 and 2, whether technical or functional.

• Meet users directly on the various group sites.

• Diagnose and resolve incidents independently, or in coordination with our internal and external partners when necessary.

• Organise your own schedule of interventions and travel according to priorities.

• Keep users informed: clear follow-up, proactive communication, zero forgotten tickets.

User support, your added value

• Understand users’ needs and distinguish between urgent, important and "it would be nice".

• Assess priorities according to business stakes.

• Help users get to grips with their tools and adopt best practices.

• Identify recurring requests and propose concrete improvements.

• Be the reference contact for the management of each company for everyday IT.

You are made for this role if-

• You are a certified IT technician (ES) and want to put your skills to work in a stimulating IT environment.

• You master Microsoft 365 / Cloud environments, Windows Server / Active Directory, as well as network and security fundamentals (Entra ID, Intune, Defender, PowerShell, VPN, MFA).

• You have at least 5 years’ experience in level 1 and 2 technical and application support, ideally gained in a multi-site environment.

• You enjoy solving problems, supporting users and finding concrete solutions with autonomy and a service mindset.

• You have a driving licence and like the idea of not spending all your days at the same desk.

• Service is in your DNA, and you know how to explain IT without jargon.

• You are as comfortable with a user on site as with a director.

• You speak fluent French and have a good command of English.

A quick look at your benefits: Click here to learn more

Desired start date: To be agreed

(This position is open to everyone, regardless of gender, identity, origin or situation)