ICT Specialist Support & Digitalisation

About the job

ICT Specialist Support & Digitalisation

Become part of our team

Your work has an impact – for Bern and for the people who live and work here. Help us shape the community and the future of this city: visible, tangible, sustainable.

The Directorate for Security, Environment and Energy is committed to safety, protection and assistance, environmental protection, sustainable energy supply and is responsible for building permit procedures as well as the Bern Zoo. Protection and Rescue Bern unites the professional and militia fire brigade of the city of Bern, the Bern ambulance service and the Bern plus civil protection organisation. It operates the emergency call centres 118 and 144. The prevention and intervention areas of Protection and Rescue Bern provide the best possible safety and protection around the clock – in the federal city, the Bern agglomeration and the canton.

What you achieve

• You ensure reliable ICT support and handle enquiries regarding Windows workstations, Microsoft 365 and specialist applications
• In case of malfunctions, you analyse the causes, find solutions and coordinate escalation to the City of Bern IT department or external service providers if necessary
• You manage our specialist applications and develop pragmatic digital solutions with Power Apps, Power Automate, Teams and SharePoint
• You capture the needs of our specialist departments and implement them in digital solutions and optimised business processes
• You accompany ICT, migration and digitalisation projects and participate in tests, changes and rollouts
• With clear instructions and training, you support our employees and promote the safe use of digital tools

What you bring

• You have completed training as an ICT specialist EFZ, computer scientist EFZ specialising in platform development or a comparable qualification
• You have practical experience in ICT support as well as good knowledge of Windows workstations and Microsoft 365
• You are familiar with Teams, SharePoint and OneDrive. Experience with Power Apps and Power Automate is an advantage or you are willing to deepen your knowledge in these areas
• You are familiar with Intune, Entra ID, permissions and IT security. Basic knowledge of networks and IT service management is also welcome
• You analyse problems systematically, work in a structured manner and translate the needs of different user groups into practical solutions
• As a service-oriented and proactive personality, you communicate clearly, enjoy working in a team and share your knowledge with others

Your benefits in Bern

For purpose & city life

With us, you make a difference. You help shape city life, take responsibility and make Bern a better place to live.

Safety & stability

We offer you fair pay, clear structures, regulated working hours and long-term prospects.

Room for your whole life

Our working model adapts to your life wherever possible. With us, you bring all areas of life into harmony.

Growing with Bern

We give you space for development, further training and independent action.

Healthy in everyday life

With sport, exercise and advice, you stay fit: physically, mentally, socially – and not just at the workplace.

Benefits for every day

We offer you practical extras that make your everyday life easier and more enjoyable.

Contact

Would you like to learn more about this position and our team at the City of Bern? I look forward to meeting you and am happy to help!

Manfred Bigler

Group Leader ICT

031 321 49 51

Unsure if you meet all the requirements?

Even if you (still) do not meet all the requirements – we are curious, want to get to know you and look forward to your application!

Your application process

This is how the application process works with us:

Step 1: Online application

Submit your application documents online via our job portal. To allow us to process your documents further, you must create a login. After submitting your application, you will receive a confirmation. We assess each application individually based on the criteria in the job advertisement. This sometimes takes a little time. If your application fits, we will contact you for a first interview.

Step 2: Interviews

In the interview – by phone, on site or online – we want to get to know you. We check whether your expectations of the position match ours, what experience and skills you bring, whether you like our culture and how you fit into the team. If there is mutual interest and depending on the position, several interviews may take place. All your questions about the position, the team or the employment conditions are always welcome.

Step 3: Further steps in the process

Depending on the position, we arrange a trial or taster day, give you a technical task, organise a meeting with the team or invite you to an assessment. Reference checks are usually also part of our application process. You will be transparently informed about all steps in the process.

Step 4: Application decision

Are you convinced by us and we by you? After a verbal offer, you will receive a confirmation, the contract documents and information on how to proceed until you start the job. It didn’t work out? We look forward to you applying for other exciting positions despite the rejection.

For Bern. With heart. With impact.

More than 4,500 people work together in the City of Bern across five directorates and more than 80 professions. We are committed with passion and conviction to the people who live and work here. Together we shape the community and the future of this city – visible, tangible, sustainable. For our city. For Bern.