IT Operations Specialist / System Engineer (80–100%)

About the job

Company Description

Sopra Steria is one of the leading European IT service providers. In Switzerland, Sopra Steria has been active for more than 50 years and employs around 200 staff who work for large corporations and administrations (federal and cantonal authorities) in the fields of consulting and software development.

We are the market leader in Switzerland in the field of "Traffic Management" and have been ensuring high traffic safety on Swiss national roads with our overarching control systems for over 30 years – especially in tunnels: police, maintenance, and traffic management centres fully trust our solution.

To complement our well-established and motivated team, we are looking immediately or by arrangement at our headquarters in Urdorf near Zurich for a proactive, independent, and motivated IT Operations Specialist / System Engineer (80–100%).

Job Description

This position combines two complementary roles at Sopra Steria:

1. IT Operations / Workplace Services
2. System Engineer & Infrastructure

IT Operations & Workplace Services (approx. 50%)

• Installation, configuration, and provision of PCs, laptops, mobile devices, and peripherals
• Management and lifecycle management of end devices including hardware replacement
• Installation, configuration, and maintenance of standard software and client systems
• Processing IT service requests and incidents in the ticketing system
• User and permission management (Active Directory, Microsoft 365, LDAP)
• Planning and execution of hardware and software orders including delivery and on-site installations at the customer
• Participation in rollouts of new hardware and workplace solutions
• Maintenance of inventory and documentation of IT workplaces
• Support in the continuous improvement of IT service processes

System Engineering & Infrastructure (approx. 50%)

• Building a deep technical understanding of our overarching control systems
• Installation and administration of in-house developed applications and solutions
• Responsibility for the stability, maintenance, and further development of our on-premise infrastructure as well as selected customer environments
• Technical 2nd/3rd level support focusing on servers, virtualisation, networks, and central IT services
• Analysis and resolution of complex technical faults in close cooperation with the engineering and development teams
• Participation in infrastructure, cloud, and security projects
• Installation, configuration, and maintenance of server, storage, and network components
• Support in the further development of our monitoring, backup, and automation solutions
• Participation in the 24/7 on-call service in a rotating system (approx. 1 week per month, fully compensated)

Qualifications

• Completed training in IT or as an ICT specialist EFZ or comparable further education
• Several years of professional experience in IT operations, system engineering, or IT infrastructure
• Practical experience operating both Windows client and server environments as well as Linux-based server environments
• Good knowledge of Active Directory
• Experience with hardware provisioning and client lifecycle management
• Experience with ticketing systems (e.g. Jira Service Management)
• Good knowledge in networking (TCP/IP, DNS, DHCP, VLAN, VPN, firewall)
• Experience with VMware or comparable virtualisation solutions
• Independent, structured, and solution-oriented working style, as well as problem-solving mentality
• Willingness to travel within Switzerland
• Willingness to participate in on-call duty
• Enjoyment of direct contact with users
• Very good German skills and good English skills

Nice-to-have

• Experience with PowerShell, Bash, or Python
• Knowledge of Microsoft Azure
• Experience with backup solutions (e.g. Veeam)
• Experience with monitoring systems (e.g. Zabbix)
• French language skills are an advantage

Additional Information

• A varied position with a balanced mix of IT operations and system engineering
• Targeted development of required, industry-specific know-how
• Perspective to take on coordinative/professional responsibility in the medium term
• High scope for design and say in technical decisions
• Participation in exciting infrastructure and digitalisation projects
• Access to the latest technologies and the international learning hub of the Sopra Steria Group
• Flexible working conditions with home office options
• An open, collegial corporate culture, confirmed by the "Great Place to Work" certification

Unfortunately, we cannot consider profile suggestions and applications from recruitment agencies.

As an inclusive and committed employer, our company is dedicated daily to combating all forms of discrimination and fostering a respectful working environment. For this reason, we value diversity and encourage applications of all kinds and profiles.

As an inclusive and committed employer, our company is dedicated daily to combating all forms of discrimination and fostering a respectful working environment. For this reason, we value diversity and encourage applications of all kinds and profiles.

https://www.soprasteria.ch/uber-uns/corporate-responsability