ICT Service Manager Senior (1319)

About the job

Bern, Switzerland (and home office) | 80-100%

What you can contribute

• Analyse contracts and service packages to be taken over regarding utilisation level, duration and special features
• Assess technical and contractual transferability to BIT standard operations and coordinate with product owners and specialist departments on takeover risks and conditions
• Operationally support product owners by creating purchase requests, accompanying procurement as well as budget documentation and tracking throughout the application lifecycle
• Manage lifecycle planning (roadmap, releases, changes, replacements) and coordinate supplier performance according to contract (SLAs, key figures, quality) and contribute to documents for WTO procurements
• Ensure service readiness from the takeover day (monitoring, backup, patch management, access management) and contribute to security documentation (Schuban, ISDS, ICT baseline protection)

What makes you unique

• Completed tertiary education (HF, FH, university) in computer science, business informatics or ICT management; can be compensated by equivalent professional experience
• Several years of professional experience in ICT service management, especially in the takeover and operation of specialist applications; project experience in transition/transformation of applications into operational operation is desirable
• Confident handling of ITIL processes (incident, problem, change, release, service level management)
• Knowledge of public procurement law (BöB/VöB) including contract controlling and management of supplier services (SLA/KPI, escalation, extensions)
• Basic knowledge in security documentation (Schuban, ISDS, ICT baseline protection) for active participation in security concepts
• High personal responsibility and confident prioritisation under time pressure; convincing mediation between customers, suppliers and internal teams
• Good active knowledge of two official languages

In a nutshell

As a central contact point, you bring together contracts, suppliers and specialist departments and ensure that takeovers succeed on time and with quality assurance. You accompany the entire lifecycle of the specialist application – from contract analysis through procurement to secure operational handover.

What we offer

• Working for Switzerland We are committed to the Swiss success model and work for the benefit of the population.
• Lived diversity Thanks to equal opportunities, we develop our skills and bring in different perspectives.
• Healthy at the workplace We support and advise our employees in the area of physical and mental health.

All benefits

How much (B)IT is in you?

We – the Federal Office of Information Technology and Telecommunications (BIT) – are the future-oriented and agile office. Curious minds, ambitious doers and innovative forward thinkers develop diverse digital solutions for Switzerland with us. We support and promote mobile and location-independent working. This allows our team players to organise their work flexibly and individually wherever possible – for the compatibility of family and career. In addition, we cultivate an open "du" culture at BIT and support you and your future with a wide range of training and further education opportunities.

Additional information

Please apply via our application management system. Click on "Apply now".
We do not consider personnel service providers for this position.

Questions about the position

Carlos Mojentale
Head of Chapter IT Operations & Support 2
+41 58 46 33475