ICT Supporter

About the job

Successful ideas, creative solutions and precise planning. That is what we require. If your standards are high and you overcome technical hurdles with an independent working style, then you are in the right place as an ICT Supporter with us in Olten. We need you. 

Your tasks 

• IT first and second level support  You support our employees directly and solution-oriented with IT concerns – personally, by phone and remotely. 

• User administration  You record and maintain IT user accounts in a structured and reliable manner, complying with internal guidelines. 

• Hardware and software management  You evaluate, procure, install and maintain IT components – always with a view to quality, efficiency and future viability. 

• Hardware commissioning on site  You ensure smooth setup and integration of devices at our various locations. 

• Inventory maintenance  You create and update our hardware and software inventory conscientiously and transparently. 

• Coordination with IT service providers  You work closely with internal and external partners and support the management of projects and support cases. 

• Documentation and manuals  You create technical documentation and user-friendly instructions – clear, understandable and practical. 

• Co-design of new IT services  You actively contribute to the development and introduction of new IT services and help shape our IT landscape. 

What do we offer you? 

• Foundation for your successful career

• Varied challenges in a dynamic environment 

• Effective and honest feedback culture

• Great team spirit and open door policy

• Digital process management

• Unbeatably motivated team and a family-like company culture

• Regular team and family events 

What should you bring? 

• A completed apprenticeship as an IT specialist with a federal certificate of competence (EFZ) or a comparable qualification. 

• Ideally, you have some practical experience in IT support, especially in first level support. 

• Team spirit, resilience and enjoyment of working in a dynamic environment. 

• A service-oriented, communicative personality with high self-motivation and reliability – your colleagues can count on you. 

• A structured and careful working style: You use ticket systems efficiently and document with attention to detail. 

• Very good German language skills, both spoken and written. 

• Sound knowledge of Microsoft Windows and Microsoft Office. Additionally, you bring experience with Microsoft cloud technologies, especially SharePoint and Microsoft Teams. 

• Independent, flexible and solution-oriented working as well as willingness to continuously develop yourself. 

• A valid driving licence and willingness to occasionally work at different locations or outside regular working hours.