Zentralschweiz
Workplace & User Support Specialist (m/f/d)
- 10 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Zentralschweiz
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Workplace & User Support Specialist (m/f/d)
How do you shape banking with genuine customer proximity? Our Rocken partner combines traditional values with modern solutions as a regional financial institution. From asset management to private banking to corporate financing – here, tailor-made financial services are linked with personal advice. The short decision-making paths and anchoring in the regional market create real added value. The team lives a culture of reliability and relies on in-house expertise rather than standard solutions. Sustainability and social commitment are firmly embedded. Become part of a financial institution that focuses on personal relationships and professional expertise. Ready to build customer relationships with substance? Then apply now via Rocken and discover how you can advance your career with our partner.Responsibilities:
Support internal users with questions regarding workplace, applications, and digital tools.
Setup and maintenance of hardware and software including printers, mobile devices, and other peripherals.
Handling more complex error patterns and targeted forwarding to internal or external specialists.
Organisation of IT procurement and inventory as well as participation in the selection of new applications.
Knowledge transfer through workshops, digital training, and practical documentation.
Qualifications:
Completed training in IT, media, technical, or commercial fields with additional IT competence.
Solid professional experience in technical customer service, ideally with five or more years of experience.
Confident handling of Windows, Microsoft 365, Teams, and SharePoint; knowledge of business or banking applications is welcome.
Strong understanding of user needs, combined with patience, communication skills, and service orientation.
Independent personality with a high willingness to learn, driving licence category B, and willingness to work at different locations.
Benefits:
- Participation in health measures
- Flexible working hours
- Attractive employee discounts
- Market- and performance-based salaries
- Attractive training and development opportunities
- Interesting and varied tasks/projects
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Central Switzerland
Contact
Gaël Altmann,
+41443852183
