Support Engineer 80-100% (m/f/d)

About the job

Location: Thun or Bern

Ready for the next step in ICT support? In our well-coordinated specialist team, you ensure smooth IT operations and delight our customers with first-class service. If teamwork and customer experience are exactly your thing, we definitely need to meet!

This is what your job will look like:

• You are responsible for the quick and reliable handling of customer concerns – from incidents and requests to standard and change management
• You ensure customer-appropriate communication and tier-appropriate escalation
• You record and classify the necessary information for solving incidents and independently analyse and handle these at 1st & 2nd level
• You create and maintain the documentation relevant to customer care in the wiki and knowledge base and actively share your experiences with peers
• In hectic moments, you remain calm, closely coordinate priorities with the team, and ensure swift coordinated handling of all customer enquiries

What you should bring with you:

• Completed training in IT or many years of experience
• Good knowledge of IT standard products such as MS Windows (front & backend), O365, Azure, Exchange, Active Directory, hardware, network technologies, Citrix, VMware, RDS and modern workplace
• Independent, analytical and solution-oriented working style combined with high motivation to continuously acquire new knowledge about our technologies
• Communicative team player who acts service-oriented and actively develops the team
• Very good German skills in spoken and written form, English and French are an advantage

What makes your dream job:

• Technically demanding projects with plenty of creative freedom
• Collaboration with experienced engineers from various fields
• Modern technologies, flat hierarchies and fast decision-making processes
• Flexible and modern working conditions, cool benefits and personal development opportunities