Onsite IT Support Technician (m/f/d) - M365 | Workplace Support

About the job

Onsite IT Support Technician (m/f/d) - M365 | Workplace Support

Onsite IT Support Technician (m/f/d) - Microsoft 365 | Workplace Support | Geneva

For a long-term client project in Geneva, we are looking for an experienced Level 2 onsite IT support technician. In this role, you provide direct support to users on site and ensure the proper functioning of workstations and IT equipment. You assist employees as well as management in resolving technical issues, handle IMAC services and Break & Fix interventions, and coordinate external service providers if necessary within the Retail environment. The project is planned for an initial duration of 26 months, with an optional extension up to 36 months. The transition phase will begin in December 2026, followed by operational start in January/February 2027.

Responsibilities:
• Provide onsite support to users in the Service Desk and Kiosk environment
• Analyse, process and resolve Level 2 technical incidents and service requests
• Assist users with issues related to the Microsoft Workplace environment, Windows, Microsoft 365 and IT equipment
• Provide support and management of mobile devices, including smartphones
• Perform IMAC services (Install, Move, Add, Change) as well as Break & Fix interventions
• Deliver professional VIP support to management and executives
• Manage support dispatching and coordinate external service providers for Retail stores and POS systems
• Document incidents, requests and solutions provided, ensuring a high level of service
• Be available to work overtime as needed, which will be remunerated additionally

Profile sought:
• Minimum 3 to 5 years of professional experience in client/end-user IT support, ideally onsite and Level 2 support
• Strong knowledge of the Microsoft Workplace environment, including Windows, Microsoft 365 and IT equipment
• Experience in support and management of mobile devices
• Experience with IMAC services, Break & Fix interventions and incident management
• Experience in VIP support and assisting demanding users is an advantage
• Knowledge of support dispatching and coordination of external providers, ideally in the Retail sector and POS systems, is a plus
• Ability to work independently, in a structured and solution-oriented manner, with a strong service mindset
• Professional appearance, good communication skills and ease in direct client contact
• Availability for a long-term onsite assignment at the end client in Geneva
• Availability to work paid overtime as required

Languages:
• French: mandatory
• English: mandatory
• German: an asset

Reference number: 925342MC
Position: Onsite IT Support Technician (m/f/d)
Region: Geneva and surrounding area
Work rate: 100%
Start date: 01.01.2027
End date: 28.02.2029

If you are interested in this position, please send us your complete application dossier via the link provided in this advertisement. If this position does not quite match your profile and you wish to receive other opportunities directly, you can also send us your dossier via this advertisement or to the address jobs[at]itcag[dot]com.
For any further information about our company, our job offers or our attractive Payroll Only programme, please do not hesitate to contact us at +41 41 760 77 01.
About us:
ITech Consult is a Swiss company certified ISO 9001:2015, with subsidiaries in Germany and Ireland. ITech Consult specialises in placing IT professionals for temporary assignments and projects. Founded in 1997 by IT specialists, our company understands the importance of professional support in the search and execution of projects.