CRM Specialist "Enablement & Adoption" (100%)

About the job

CRM Specialist "Enablement & Adoption" (100%)

University of Applied Sciences and Arts Northwestern Switzerland FHNW, Services

Flexibility, creative freedom, creativity, interdisciplinarity - this is how we work

Your tasks:

You contribute to ensuring that our employees can use the CRM effectively, independently and according to defined processes.

• You take over the second-level support and clarify complex technical as well as procedural issues
• You coach and empower CRM power users in their role as first-level contact points
• You design and deliver target group-oriented, process-related training
• You accompany critical usage phases with effective enablement formats (e.g. practical support, consultation hours)
• You analyse recurring usage obstacles and develop sustainable support offers
• You consolidate feedback from the application, bring it into the CRM team and ensure the support structure if necessary

Your profile:

You are a service- and solution-oriented personality with a strong understanding of processes and a high affinity for training and support in the CRM environment. You bring the following:

• Completed vocational training including additional training or studies with IT, business or process reference
• Several years of experience in the CRM environment with a focus on support, enablement or user empowerment
• Very good understanding of CRM-supported business processes
• Ability to convey complex content simply, understandably and practically
• Experience in second-level support or in the structured clarification of technical issues
• Experience in dealing with different user groups and departments

This is a plus:

• Experience in CRM rollouts (Microsoft Dynamics 365 Sales) and in change/implementation phases, including coaching or technical leadership of key and power users
• Ability to translate complex processes into understandable, practical training and guidelines – ideally in a decentralised environment with diverse stakeholders

How you work:

• Structured, independent and solution-oriented working style with a focus on sustainable solutions
• Confident in collaboration with various stakeholders as well as a good sense of user needs and organisational contexts

Your prospects:

We develop CRM and relationship management further and ensure their effective use. In close cooperation with the departments, we strengthen processes and usage – especially through the power user network. You work at the interface of system, processes and people.

Your benefits:

 

Wide range of university sports

Cultural programme with lectures, concerts, theatre and films

Practised pay equality between women and men

Annual working time (42 hours/week) with option for part-time and home office

Diverse internal and external training opportunities

Start date: Position start by arrangement. Apply online Your workplace: University of Applied Sciences and Arts Northwestern Switzerland FHNW
Riggenbachstrasse 16
4600 Olten Any questions? About the position:

Kaja Gensetter, Team Leader / CRM Product Owner, Contact: +41 62 957 23 37

About the application process:

Barbara Waser, HR Specialist, Contact: +41 62 957 20 88

Will you soon be part of our team? We look forward to your application.

www.fhnw.ch/de/wirtschaft